Bridal Store, Retail Cashier/Customer Service

My Client, Unique Lady Bridal and Prom is actively seeking dedicated and hardworking individuals to join our team. As a leading bridal and prom store, we are committed to providing exceptional service and an unforgettable shopping experience for our customers. We are looking for motivated individuals who are passionate about fashion and customer service to help us maintain our high standards. If you are enthusiastic, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. Join us in creating memorable moments for our customers as they prepare for their special occasions

Responsibilities:
-Answering incoming calls, addressing customer inquiries, taking messages, and providing information about products, services, and store policies.

-Providing knowledgeable responses to a variety of customer inquiries, demonstrating excellent communication skills and product knowledge.

-Providing exceptional customer service, including greeting customers, assisting with inquiries, and ensuring that customers have a positive shopping experience.

-Welcoming customers as they enter the store, offering assistance, and directing them to the appropriate area or sales representative.

-Maintaining a clean and organized workspace, including restocking merchandise, arranging displays, and keeping inventory areas tidy.

-Operating cash registers and POS systems to process customer purchases, ensuring accuracy and efficiency in all transactions.

-Balancing multiple tasks simultaneously, such as assisting customers, answering phones, and processing payments, while maintaining a high level of professionalism and attention to detail.

-Organizing and filing paperwork, such as customer forms, invoices, and receipts, in designated filing systems for easy retrieval and record-keeping.

-Preparing for upcoming appointments by pulling merchandise and ensuring that all necessary items are ready for customers' fittings or consultations.

-Compiling and maintaining daily sales reports, documenting sales transactions, and tracking inventory levels to provide accurate sales data to management.

-Reconciling cash registers at the end of each shift, ensuring that all transactions are accounted for.

- Following up with customers after their visit to inquire about their experience, address any concerns, and offer assistance with future purchases or appointments.

Qualifications:
- Previous experience in customer service or retail sales is preferred
- Strong time management skills to prioritize tasks effectively
- Proficient in using Point of Sale (POS) systems and handling cash transactions
- Excellent organizational skills to maintain a tidy checkout area
- Ability to provide outstanding customer service with a friendly and helpful demeanor
- Familiarity with operating a cash register and handling various payment methods
- Good phone etiquette when answering customer inquiries

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: From $15.00 per hour

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Ferndale, MI: Relocate before starting work (Required)

Work Location: In person