Breakfast Host

Job Purpose:

Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Breakfast Host will provide food and beverages in a timely manner, helping guests to have memorable experiences when they dine. This position will allow your outgoing and engaging personality the space to shine, making each guests stay so much more memorable!

Duties and Responsibilities:

• Greet and welcome all guests with enthusiasm
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and IHG presentation standards
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors daily
• Perform department/outlet opening or closing duties as required.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• Submit inventory lists and make ordering recommendations with the hotel Manager
• Review Medallia Breakfast Scores daily and hold weekly meeting with management
• May assist with other duties as assigned

Qualifications and Requirements:

Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred.

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Moving about the Breakfast Room
• Bending, stooping, kneeling

Other:

• Being passionate about people and service
• Communication skills are used frequently when interacting with guests
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

$250 Hiring Bonus paid after satisfactorily completing Introductory Period and working past the 6 month mark.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.50 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Referral program

Shift:

• Day shift

Weekly day range:

• Weekends as needed

License/Certification:

• CA Food Handlers Card (Required)

Work Location: In person