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Form of workJob Description
The Breakfast/Front Desk Host is one of the most critical roles in hotels. You make the first and last impression of our hotel and can have the most positive influence on a guest's vacation plans. As a Front Desk Host, you will greet guests upon arrival and set them up for a great stay. You will lead the communication & organization efforts to ensure all departments are working together toward one common goal of making the best stay possible for our guests.
If you love to travel, take note of our exceptional travel benefits for all Hilton team members! As a Hilton Team Member, you will have access to employee stay rates as low as $40, at thousands of hotels worldwide.ResponsibilitiesHours: 5:30am-2pm. Shorter hours (5:30am-11am) also available, if preferred.
Breakfast Host Responsibilities:
If you love to travel, take note of our exceptional travel benefits for all Hilton team members! As a Hilton Team Member, you will have access to employee stay rates as low as $40, at thousands of hotels worldwide.ResponsibilitiesHours: 5:30am-2pm. Shorter hours (5:30am-11am) also available, if preferred.
Breakfast Host Responsibilities:
- Hours: 5:30am - 10:30am
- Greet and Welcome customers and explain our breakfast options
- Log all breakfast purchases
- Assist with keeping buffet stocked
- Assist with clearing and cleaning tables
- Assist with keeping coffee station well stocked, clean and organized
- Assist with breaking down and cleaning up after breakfast is over
- Post all breakfast charges and closing transactions in property PMS (OnQ)
- Hours: 11am - 2pm
- First person to smile and greet our guests as they walk through the door!
- Anticipates and responds to guests in a friendly and positive manner
- Responsible for providing the highest level of service
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to company general work rules, department procedures and company policies
- Attends all required department and hotel meetings
- Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Follows all company procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
- Excellent Smile and Outgoing personality!!
- Weekend flexibility
- Verbal & Written communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
