Breakfast Attendant/Front Desk

The Hampton Inn Portage is currently seeking a well-groomed, friendly, upbeat hotel front desk person to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. ONQ experience is a must. To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. *Hotel Front Desk Responsibilities:* · Greeting guests upon arrival and making them feel welcomed. * Checking guests in and out. * Receiving and managing reservations made online and telephonically. * Verifying guests' payment methods during check-in. * Assigning rooms to guests and informing them of any specials offered by the hotel. * Organizing transport services for guests at their request. * Providing guests with information about the hotel. * Keeping abreast of local attractions, restaurants, and entertainment that may be of interest to guests. * Understand the process of setting up and renting out the “Meeting Room.” · Diffusing conflict or tense situations with guests. *Hotel Front Desk Requirements:* * High school qualification or equivalent. * Previous hospitality experience would be advantageous. * Strong written and verbal communication skills. * Well-presented and professional appearance. * Competency with Microsoft Office and Excel. * Ability to learn on the job. * Excellent customer service skills. * Must have a friendly and kind personality. * Must be able to work with the team as well as alone. * Patience and good listening skills. * Must have flexible hours. Job Type: Part-time Salary: $11.00 - $13.00 per hour Benefits: * Employee discount * Flexible schedule Shift: * 8 hour shift * Day shift * Evening shift Part Time Breakfast Attendandt * Morning shiftWork in the morning hours from 5:00 AM to 11:00 AM to successfully carry out all duties. * Cook all breakfast foods to satisfaction. * Responsible for knowing brand standards and ensuring that the breakfast area and experience meets and exceeds brand standards. * Must be outgoing and personable, seeking to garner guest feedback, resolve issues and make manager aware of any issues discovered. * Interact with every guest encountered in a positive manner. * Maintain a supplies inventory for all breakfast related items. * Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintains working relationships with all departments. * Maintain a clean working environment. * Aggressively seeks to discover and resolve guest issues quickly, efficiently and courteously. * Maintain positive guest relations at all times. * Wears the proper uniform at all times. * Uphold the hotel’s commitment to genuine hospitality. * Place orders for food and cooking supplies if necessary. * Ensure implementation of all hotel policies and house rules. * Attend monthly department meetings and training sessions as necessary. * Anything that contributes to a positive culture and the success of the hotel. * Other duties as assigned.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid sick time
• Paid time off

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel: 1 year (Required)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person