Address
Form of work
Schedule
Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)
What You’ll Do
Summary/Objective:
Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
- Understand and explain all DCU products and services and complete member requests.
- Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options.
- Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- Perform other job-related duties as assigned.
What You’ll Need
- High School Diploma or equivalent
- Currently enrolled in a undergraduate or graduate program with a strong interest in banking.
- Prior cash handling experience
- Previous customer service experience preferred
Locations
Massachusetts: Acton, Andover, Burlington, Fitchburg, Framingham, Franklin, Leominster, Littleton, Lowell, Marlborough, Tyngsboro, Waltham, Westborough, Worcester
New Hampshire: Hudson, Manchester, Merrimack
Float Option: This is a job that frequently requires travel to various branch locations. Best practice will be providing coverage at a reasonable distance from their home base, however, there is no guarantee. Reliable transportation is required.
As an intern, you will:
- Get hands-on experience
- Enhance your abilities as a team player
- Gain new insight within the financial services industry
- Broaden your professional network through frequent events
What We Do
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.
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