Branch Office Administrator

Branch Office Administrator

The Branch Office Adminstrator will be directly responsible for supporting an excellent team member experience by ensuring that management, service specialists, customer care, and sales specialist alike in the day-to-day operations and reviewing of routes

Role Responsibilities:

• Reviewing Routes / Boundaries for the Service Specialists and updating to prevent several Service Specialist in the same areas for the month

• Balancing Annual Service setups – cleaning up routes

• Reviewing Monthly routes with the OM once generated for daily goals

• Routing the Entire Month- Routing daily/Optimizing Routes

• Coordinate Route completion with the Operations Manager

• Scheduling Termite/Exclusion Renewals/Collecting Payment

• Updating District Manager regarding route completion for meetings

• Reviewing BI Tool Daily

• Assisting OM/DM with Month End closure

• Scheduling Initial service with the Outside Sales Specialists on the phone

• Sending out call notifications for the following day - Robocalls

• Assisting other DOC for scheduling with the Outside Sales Specialists

• Assisting the OM with posting batches

• Reviewing the Rollover report for the current period- update Operations Manager/District Manager of moved work with no notes

• Assisting with Cancels

• Assisting with AR

• Assisting Service Specialist with account information, notes, and updates

• Updating the CCR guide regarding Service Specialist information

What do you need?

• High School Diploma or Equivalent

• A minimum of 2 years of customer service experience

• Pest Pac experience is required

• Excellent time management, organization, and critical thinking skills

• Strong verbal and written communication skills

• Adept at contacting and building relationships with internal and external customers.   

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties, and skills required for the position.

Certus is committed to hiring and retaining a diverse workforce. We are proud to be a Drug-Free/Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Drug-Free Workplace.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Were you referred by a current employee who works for our company? If so, please list their full name in the field provided.

Work Location: In person