Boutique Manager

• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

Job Description

**Please note this job will be doing on-the-job training in Lewes for 30-45 days at least, with continued on-going training at the Lewes location**

We are looking for a Manager to provide excellent Boutique-level customer service and meet sales quotas for the business. Candidates must have strong communication skills with the ability to make customers feel welcome in the store. You will help identify client needs, present and answer questions about the products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave the store satisfied and you will contribute to the store’s overall profitability. While candidates may manage other employees, they will often work alone and must manage their own responsibilities in order to achieve the store objectives. This position is a "working manager" in the store, not off-site or in an office.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing)
• Answer customers’ questions about specific products/services
• Cross-sell products
• Ensure displays are fully stocked
• Manage returns of merchandise
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Owner
• Stay up-to-date with new products/services

Marketing/Digital Marketing

• Submitting Content Weekly for Social Media & Various Marketing Campaigns
• Execute Marketing Programs and Events to Company Standards
• Post Event Clean-up
• Participate/Execute Events in accordance with Marketing Standards

Staff Development

• Manage Employees as needed; motivating them to meet or exceed sales goals
• Participate in hiring efforts
• Assign workers to specific tasks
• Train & Follow-up Employees
• Timesheets Review & Scheduling
• Phone Etiquette

Customer Service

• Customer Service (Complaints, etc.)
• Responding to Questions

Inventory Management

• Product Check-In & Physical Pricing
• Placing orders and contacting vendors as necessary

Financial Management

• Handling Money & Financial Transactions

Visual Merchandising

• Maintain Store Appearance
• Merchandising Displays
• Windows
• In-store
• Marketing Materials
• Maintain overall Aesthetics & Cleanliness
• Safety

Store Operations

• Ensure the store has supplies to function efficiently
• Submitting Supply Forms
• Policy Implementer
• Submit Requests to Marketing including Specific Signage

Requirements

• · Dependable, Disciplined, Self-Driven, Enterprising and Efficient
• · Excellent written and oral communication skills
• · Strong math skills
• · Strong organization skills
• · Effective Merchandising skills
• · Multi-tasking abilities
• · Desire to learn
• · Exceptional product knowledge
• · Strong leadership skills with the ability to motivate and celebrate others
• · Proficient with computers and software such as MS Word, MS Excel, MS PowerPoint
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

Working Conditions

Boutique managers usually work normal store hours including weekends. Working nights and holidays may be necessary periodically. They typically spend more than 40 hours per week at work, and their job often involve lifting, bending, kneeling, and standing on their feet for up to 8 hours. They may also have to maneuver around the sales floor and stockrooms, which are often dark and dusty.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Experience:

• Customer service: 5 years (Required)
• Retail Store Managers: 3 years (Required)

Ability to Relocate:

• Milford, DE 19963: Relocate before starting work (Required)

Work Location: In person