Book Operations Manager

GROW With US!
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
What We Will Offer You:

• A rate of pay of: $60K - $65K annually
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Health & Well Being: Medical/Dental/Vision Insurance
• PTO
• Various Personal and Parental Leave Programs
• Retirement Programs/Contributions: 401K & RRSP
• Employee Recognition
• Anniversary Programs
• Training and Development
• Growth Opportunities
• Tuition Assistance Program

This Book Manager Position Is For You, If You Enjoy:

• Being responsible for bookstore and Book Operations through management & training, direct responsibility, leading by example, and coordination across the location

• Being responsible for ensuring local compliance with all book & bookstore specific processes & brand standards, as well as achieving sales & profit goals, fostering a local bookselling culture, and exemplifying Hudson's core values
• Working at San Jose International Airprort

The Team is counting on you as a Book Manager to:

• Provide flexibility for an open work schedule that will include weekends and holidays
• Oversee 2 stores
• Oversee 10 team members

Book Operations Manager Key Responsibilities:

• Through management & training, direct responsibility, leading by example, and coordination across the location, ensure local compliance with all book & bookstore specific processes & brand standards such as promotions, ordering, receiving, returns, merchandising, and customer service while ensuring compliance with all company policies, processes, and standards within areas of responsibility
• Ensure space & quantity survey information is correct for bookstores, books & sidelines
• Monitor bookstore & book department sales and performance locally. Identify goals & issues, create solutions, and celebrate successes; share results as appropriate
• Assist in recruiting, hiring, training & development for local booksellers
• Make recommendations to General Manager & decisions as appropriate for scheduling and staffing levels to ensure operational & financial success in bookstores, book, & sideline related activities across the location. Directly oversee book associates
• Manage or ensure completion of all administrative responsibilities of the location including book related system tasks (receiving, returns, inventory, local associate access & training) in SAP, Worldlink, & Basil on a timely & accurate basis
• Order, receive & return books and other bookstore merchandise (sidelines, gifts, records, magazines)
• Ensure stores are merchandised to maximize sales potential of key titles
• Organize, order & create displays & sections for thematic, locally themed, and/or locally outperforming titles, categories & products as appropriate within company guidelines and to maximize sales
• Participate in & encourage a bookselling culture locally - share book information & recommendations with booksellers & customers, write & solicit shelf-talkers, encourage employee discount or lending library, train hand-selling & book specific customer service, etc.

Required Qualifications:

• At least one to three years previous bookstore leadership experience
• Demonstrated knowledge of & interest in the book business and bookselling

• Be proficient in Excel and computer skills
• Be able to be on your feet for extended periods and be able to lift up to 40 lbs.
• Familiarity with Edelweiss, SAP, and/or Basil book system
• Associates degree or above
• Previous multi-store management experience (preferred)

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of background checks and/or employment verification results. #AF1234QA #VN
Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.