Blackbird Doughnuts Harvard Square Location

Blackbird Doughnuts is hiring for full time counter-staff at ALL locations (South End, Fenway, Brighton, Newton, Harvard Square, Beacon Hill, and our newest location in the Financial District).

COUNTER POSITION AT BLACKBIRD DOUGHNUTS JOB DESCRIPTION
Reports to: Blackbird Retail Manager
Status: Non-exempt, Regular Hourly, “At Will” Work Status

COUNTER POSITION AT BLACKBIRD DOUGHNUTS |
A Blackbird Doughnuts counter staff member is responsible for welcoming and assisting guests with their orders. You will be using our POS, pulling doughnuts from the bakery racks, placing them in branded bags or boxes, preparing coffee + Tea, and genuinely interacting with each guest that enters our space, building relationships and encouraging repeat business. If you choose to work at our South End or Harvard Square location you will also be responsible for selling packing and sandwiches from our sister shop, Sally’s Sandwiches. Our Newton and Beacon Hill locations have beautiful espresso machines that you will be professionally trained in.

All new members are provided with a welcome training shift at our flagship location in the South End as well as an orientation with our executive team.

PERFORMANCE EXPECTATIONS |
- We ask that you have at at least 4 shifts per week of availability
- Early morning availability preferred for at least 1 of your shifts per week
- A 6-month commitment is encouraged
- Arrive on time for your scheduled shifts
- Complete all daily checklist and required tasks
- Maintain a strong knowledge of our products and offerings
- Provide guests with genuine hospitality
- Proactive communication with all team members and management
- Alert scheduling manager of any scheduling changes in a timely manner
- Applicants should have a sense of urgency, be able to maintain the work space per the standards set by management, and bring a positive attitude and strong work ethic to the team

COMPENSATION |
- Minimum hourly rate of $18 per hour (base pay + tips)
- Paid sick time for all employees - 40 hours per year after 90 days
- Paid vacation for full time employees after 1 year of employment
- Health (PPO or HMO), vision, and dental insurance available for full-time* employees
50% employer contribution
- HSA accounts available
- Complimentary doughnuts, coffee, and tea during shifts
- $50 monthly company credit (good to use at Blackbird, Sally’s, or Banyan)
- Blackbird Swag to wear during shift (t-shirt + bandana)
- Merch rewards based on longevity (mug for 3 months, beanie for 6 months, and sweatshirt for 1 year)

Work Location: All locations available - please email resumes or notes to provided email.

DISCLAIMER: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person