Birthday Party Attendant - Margaritaville

Ensures that the guests needs are met by closely monitoring and attending to the Birthday party and/or event held in the Family Entertainment Center. Responsible for knowing Birthday Party pricing and overall fun of the party or event. Birthday Party attendants may also be trained and assigned at the FEC Information Desk, Attractions, Redemption, or Water Park Store. Assists guest with questions regarding the purchase of, recharging of, account summary or activity summary of their Fun Card. Monitors and inspects party rooms and equipment used for parties to ensure cleanliness and safety. Performs general maintenance to maintain a clean safe environment. Reports all problems to Direct Supervisor or Manager. Provides excellent guest service and seeks out guest in need of help. Monitors event activities to ensure adherence to rules and safety procedures. Monitors, reports and enforces the party room rules and Dress Codes. Responsible for the overall smooth operations of the Party or Event; ensures a strong focus on an optimal Guest experience. Must be able to file all reports that are needed on a timely basis. Complies with all department and company policies, procedures, internal controls and government regulations. Creates and maintains an atmosphere that induces guest to make Margaritaville Resort Biloxi their entertainment choice on the Gulf Coast and maintains a high standard of employee relations at all times. Maintains a high quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provide general information while maintaining four-diamond, four-star service to guests. Ensure that the companys Mission Statement and Vision Statement are continuously met.

• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Exercises clear and informative written communications; edits for spelling and grammar.
• Ability to build and facilitate a positive team spirit.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Meets productivity standards; Completes work in timely manner; striving to increase productivity.
• Able to manage competing demands, frequent changes, delays or unexpected events.
• Holds punctuality in the highest regard; coming to work consistently and on time.
• Follows instructions, responds to management direction and is able to take responsibility for their own actions.