Biomedical / Electronics Assistant

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

The Biomedical / Electronics Assistant is responsible for programing, testing, and evaluating medical equipment. They will accurately document service actions in a digital work order, update device status and identifiers in the company systems, and demonstrate our “customer is 1st” culture by taking ownership and doing the right thing.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Daily testing of medical equipment.
• Providing the most cost effective and timely testing of medical devices to meet all customer needs.
• Documenting essential details of service actions and observations of pump conditions and operations. This crucial process will allow people to understand the history of a device and provide the customer with more beneficial information.
• Accurately follow established process and procedures to test and recertify devices.
• Complete annual tests on a limited number of pump models.
• Accurately entering work orders with correct parts, labor, equipment info and performance results into the Service Information System.
• Understand and execute principals of 5S workplace organization.
• Performs other related duties as required.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Exceptional verbal and communication skills as well as strong organizational skills
• High School diploma or general education degree (GED)
• Have knowledge of Microsoft Office Suite to include word, excel and outlook.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE:

• Health, Dental, Vision
• Life Insurance, STD & LTD
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus

Experience

• 1 year(s): Experience working with computer applications including Microsoft Office
• 1 year(s): Troubleshooting with electronics

Education

• High School or better

Skills

• Troubleshooting
• Organization
• Highly detail oriented

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well