Billing/Operations Associate (Entry Level)

Position Summary:

Pavion and our family of companies (CTSI, AFA, Structure Works, Star Asset Security, et al) is seeking a Billing Associate who will be responsible for coordinating with vendors, billing and invoices, checks balances, drafts statements, and maintaining client files.

Job Responsibility and Duties:

• Coordinate all life safety inspections with appropriate vendors
• Track inspections accordingly utilizing AFA approved administration software (i.e. MS Access or alternative)
• Coordinate service with vendor and provide customer with timely updates (verbally, email or 3rd party portal)
• When applicable, maintain 3rd party portals (Service Channel, Corrigo, Verisae, etc) accordingly to ensure customer is updated in a timely manner and billing can be completed in appropriate time frame required by customer
• Generate service tickets via company preferred software (Sedona)
• Obtain life safety deficiency repair quotes from vendor
• Provide pricing to sales department or markup accordingly and send proposal to customer for approval
• Identify and qualify necessary subcontractors to perform life safety inspections and repairs
• Approve and process inspection & repair vendor invoices in a timely manner
• Coordinate off-hour emergency service requests with vendor and provide customer updates
• Upon completion of work performed, job or ticket must be updated and closed out appropriately for billing purposes
• Perform data entry to software and programs utilized by Pavion
• Provide routine updates to customer as it pertains to scheduling and dispatching of life safety deficiency repairs

Basic Qualifications:

• High School Diploma or equivalent education
  
• 1+ years of experience in personal computer systems and MS Office (Outlook, Word, Excel)

Preferred Qualifications:

• Knowledge of personal computer systems and MS Office (Outlook, Word, Excel) is a MUST
• Alarm Industry Operations (Fire Alarm, Sprinkler, Fire Extinguisher) or Call Center/Dispatching experience is a plus but not required
• Capability to work independently and unsupervised as well as with others in a “team” environment

Disclaimer:  This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required.  The employer has the right to revise this job description at any time.  The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.