Billing Technician

Billing Technician
Employment Status: Full-time
FLSA Status: Non-exempt
Classification: Non-emergency Essential/AFSCME Union Member
Department: Finance
Reports To: Finance Director and/or another designated supervisor
Supervisory Responsibility: None
Primary Work Location: Town Hall and/or other Town locations as needed

I. Position Summary:

The primary purpose of this entry-level position is to assist with all Utility Billing and other Town billing needs by interfacing and supporting the Lead Billing Technician. The position will require learning the utility and tax billing system as well as managing collection efforts. The Billing Tech will assist with the production of customer-billing statements and correspondence, business licenses, issuing customer refunds, compile reports, and research accounts. Other duties may include completing related tasks as assigned.

II. Essential Job Functions:

These functions are fundamental to this position and are not intended to be an exhaustive list of all job duties

• Assist with or handle billing tasks like utility statements, tax statements, customer refunds, conduct account research, correspond with customers

• Assist with or handle utility/tax billing duties which include

o importing/exporting meter reading from electronic files, validating readings, processing exception readings, and confirming accuracy

o generate report totals for generated bills, totals for delinquent accounts, number of service orders and miscellaneous invoicing to update performance measures

o coordinates utility billing functions by verifying and transmitting records for printing and mailing of customer billing statement within deadlines

• Assists with customer inquiries, resolving complaints, or resolving billing issues regarding accounts, which could include researching, calculating, and adjusting accounts based on city codes, ordinances, and polices

• Research and resolve problems that arise, such as missing or incorrect meter information, duplicate locations, customer data, and misapplied payments

• Assists with monitoring active delinquent processes, printing and mailing notices, and creates termination service orders within required deadlines

o Uploads delinquent accounts into the auto-dialer system as a last attempt to collect past due fees before account is disconnected for non-payment

III. Experience Required:

• Customer service/Client support

• Familiar with billing/tax systems

• Technical competency to use general software like Microsoft and quick to learn software used by the Town

IV. Minimum Education Requirements:

• Two-year college program or equivalent combinations resulting in accumulation of similar knowledge or skills

V. Knowledge, Skills, and Abilities:

• Knowledge

o to apply common and uncommon techniques, concepts, methods, and practices to complete daily tasks

o understanding of billing processes, disconnections, taxes

o knowledge of computer hardware and software applications

• Skills

o in obtaining and analyzing facts with little direct supervision

o proficient in Microsoft, or able to become proficient

• Abilities

o to work with others

o to independently collect, tabulate, and analyze statistical data and perform required functions with consistent accuracy and efficiency

o to establish and maintain effective working relationships with Town employees, contractors, property owners, representatives from other agencies, and the public

o to express oneself clearly and concisely, verbally and in writing

VI. ADA Requirements:

• This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force to move objects

• Work requires climbing, stooping, kneeling, crouching, reaching, walking, fingering, and grasping

• Vocal communication is required for expressing or exchanging ideas by means of the spoken word

• Hearing is required to perceive information at normal spoken word levels

• Visual acuity is required for preparing and analyzing written or computer data, use of measuring devices, determining the accuracy and thoroughness of work, and observing general surroundings and activities

• Mental acuity is required to make rational decisions through sound logic and deduction; the worker is not subject to adverse environmental conditions.