Address
Form of workResponsibilities:
- Manages the overall functions related to internal and external premium receivables including: the status and age of all direct bill and agency billed balances, the relationships with third party collection vendors (collection agencies and collection attorneys) and minimizing bad debt write-offs.
- Lead and provide guidance for the Direct Bill, Agency Bill, Cash and External Collection Receivable teams, ensuring compliance with established SLAs.
- Review and approve all write offs and other payment plans outside the routine guidelines set for the staff level.
- Manage relationships with external collection partners (collection agencies and collection attorneys) to maximize recoveries and manage expense. Provide counsel for handling suits, judgments, and bankruptcies.
- Represent company's interest along with outside council in a court of law.
- Manage relationships with 3rd party Payment vendor.
- Review and manage financial result variances on a monthly basis (including: past due amounts, legal fees and charge-offs) against established targets and/or budgets. Create actionable items for measurements that fall short of targets.
- Additionally, manage cost center budgets.
- Oversee responses to insured complaints, particularly those from the state insurance departments. Oversee compliance mandated issues, such as Moratoriums.
- Manage and develop staff by providing growth opportunities and coaching.
- Management experience, including strategy development, performance appraisals, determining appropriate staffing levels and assigning job responsibilities to meet business needs.
- Complete understanding of internal and external collections, dispute resolution and payment negotiation.
- Proficient in MS Office Software
- Bachelors degree in Finance or Accounting required.
- 3-5 years experience
