Description
The Billing Operations Administrator III will process Customer billing and credit transactions to include billing of month end invoicing, working with Accounts Receivable Team to address customer inquiries and resolve customer billing disputes, and the review and approval of customer credits issued by other departments.
Essential Duties and Responsibilities:
•Prepare, post, and send invoices to customers, including subscription fee invoices.
•Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls.
•Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes.
•Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules to address customer inquiries and assess any need for billing correction via additional invoices or credits.
•Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request.
•Provide credit memos and statements to customers on a regular basis.
•Prepare manual invoices when necessary to accommodate key strategic customer needs.
•Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors.
•Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer’s information is align in accounting system.
•Perform additional duties as assigned
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