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SalaryInvitae is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.
Our team is expanding rapidly and we're looking for people who are passionate about helping improve healthcare to join us.
This team is responsible for maximizing revenue for the company. This team interacts with health insurers to secure coverage and reimbursement for our patients. As an operational team, we are constantly looking for ways to improve processes and workflows, while maintaining and improving revenue. The result of our work is an innovative, flexible, highly scalable billing operations in a collaborative, fast-paced team environment.
We are seeking to add a Billing Error Processing Specialist to our team. This individual will be primarily responsible for obtaining essential data to ensure clean claim submissions. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
SCHEDULE: Monday - Friday, 8:00am - 4:30pm or 7:00am - 3:30pm PST Hours
Location: Remote
What you'll do:
- Be well-versed in all Invitae processes and policies to respond clearly to client phone and e-mail inquiries
- Research accounts for adequate billing information
- Complete timely and accurate submission of claims to insurance companies and patients to ensure timely reimbursement
- Interact with clients, insurance companies and patients to verify billing information is complete and accurate
- Responsible for documenting account activity, updating patient and claim information
- Identify issues and suggest potential improvements
- Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
- Participate in projects that extend beyond your day to day to stretch you to think outside the box
What you bring:
- Bachelor's degree a plus
- 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
- Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
- Bilingual a plus
- Exceptional attention to detail and organizational abilities
- Outstanding phone communication skills
- Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done
- Possess a strong work ethic and commitment to improving patients' lives
- Be flexible and adaptable with a drive to go above and beyond
- Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
By joining Invitae, you'll work alongside some of the world's experts in genetics and healthcare at the forefront of genetic medicine. We've created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization.
USA National Pay Range
Please apply even if you don't meet all of the "What you bring" requirements noted. It's rare that someone checks every single item, it's ok, we encourage you to apply anyways.
Join us!
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Your input is especially valuable. We'd greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.
You can find a detailed explanation of our privacy practices here.
