Bilingual Work From Home Replacement Rental Representative (French/English)

Enterprise Mobility is looking to add bilingual (French/English) virtual agents to our Replacement Rental Representative team! This Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners.

 *Must be fluent in French and English to be eligible for this opportunity*

 If you…

• Take action to meet goals and objectives
• Communicate effectively with your team and business partners via email and phone
• Readily adapt to change

… Then this may be the perfect opportunity you’ve been searching for!

 We Work Hard and Reward Hard Work!  This position offers a compensation package of $ 18.11 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

Schedule: Our training is conducted virtually (you will attend training from the comfort of your own home, remotely) and the schedule for that training is 8:00am CST. This training will run for 3 consecutive weeks. Our full time, regular schedules offer a start time of 7:00am CST, working Monday-Friday (holidays may be required based on business need).

• Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issue
• Perform body shop and adjuster callbacks for the group/region
• Partner with branches for all Replacement Rental questions and needs
• Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
• Assist with accounts receivable collections
• Assist the insurance company with rental management goals:
• Reduce loss adjustment expenses (LAE)
• Increase customer service
• Monitor rental severity
• Work to increase referrals from active account
• Market the benefits of using Enterprise to insurance personnel
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans  #LI-REMOTE

• Must currently reside in one of these following active remote hiring states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV or WY 

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• One year of customer service or call center experience required
• Must be fluent in French and English
  • French Canadian preferred 
• Must be at least 18 years old
• Must be willing to travel to complete the I-9 process, in person, if hired
• Must be able to meet all current Work From Home technical requirements

WFH Technical Qualifications for your home office:

• Must have a computer USB headset with microphone
• Must have a webcam, both built-in and detached webcams are acceptable
• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
  • Minimum upload speed of 2mbps and minimum download speed of 5mbps
  • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED

• Permanent residence with a defined working space that is free of distractions

  • The address on your application must be your current, accurate permanent address