Bilingual Spanish Member Service Representative

Who We Are:

We are bravoFit, a fast-growing Oregon-based Planet Fitness franchisee. Our mission is to help people become their own heroes. We do this by creating and promoting a comfortable fitness environment, where everyday people find insipration to be their best: in a Judgement Free Zone.

Your New Role:

As our new Bilingual Spanish Member Services Representative (MSR), you are required to be fluent in both English and Spanish languages and responsible for providing effective customer service for all internal and external customers by using excellent; in-depth knowledge of company products and programs as well as communicating effetively with team members within the MSR department.

Your Contributions:

• You will be the face of our company by loving to help people

• Ensure that each Member receies outstanding Member Service by providing a member-friendly environment, including greeting, and acknowledgiong every Member and maintaining outstanding standards, solid product knowledge and all other components of Member Services

• Handle all front desk reslated activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions

  • Check members into the system

  • New member sign-up

  • Take prospective members on tours

• Facilitate needed updates to member's accounts

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Member or Club Manager as needed

• Assist in maintaining the neatness and cleaniness of the Club

What You Will Bring Along:

• Probelm Solving/Analysis

• Teamwork Orientation

• Member/Client Focus

• Time Mangement

• Communication Proficienty in both English and Spanish

• Technical Capacity

We Take Care of Our People:

• Medical, Dental, and Vision coverage for you and your family

• Premium Holiday Pay

• 401(k)

• Health Savings Account

• Health ReimbursementAgreement

• Paid time off programs

• Free Black Card Membership for you and your significant other

• Advancement opportunities

Education:

• High School Diploma or equivalent

Experience:

• Some experience in the customer service industry preferably in a gym setting
• General knowledge of computers

Other:

• 18 years of age or older
• CPR Certification (obtained through employment)
• Planet Fitness University Classes (obtained through employment)
• Tanning Certification (obtained through employment)

Language:

• Spanish and English (Required)