For this specific position you must meet all of the requirements below:
- Two years of college education at an accredited institution
- Two years of experience in customer service
- Two years of experience working with financial products or services to include but not limited to:
- Bank Accounts and Services
- Credit Cards
- Credit Repair
- Credit Reporting
- Collections
- Debt Collection
- Debt Settlement
- Financial Counseling
- Mortgages
- Money Transfers
- Payday and Installment Loans
- Pawn and Title Loans
- Prepaid Cards
- Student Loans
- Virtual Currency
- Vehicle Loan or Lease
- Answer, Review and Document customer inquiries and complaints with professional courtesy, giving exceptional customer service to each customer following KB articles and scripts as applicable. Inbound phone calls, e-mail, written correspondence and future SMS
- Document each customers complaint or inquiry into a database and verify customers information.
- Update client databases for additions, deletions or corrections as necessary
- Review documentation to omit all PII data
- Scan inbound written correspondence and label each document for processing
- Collaborate with coworkers or vendors to research problems and find solutions
- Mentor less experienced agents, which could include limited coaching and call monitoring responsibilities with Supervisor assisted approval and feedback.
- Provide input for process improvement
- Active Listening (presence; empathy; tracking the consumers story)
- Active Speaking (clear, warm delivery of scripted and unscripted moments)
- Problem Solving (ability to gather, organize, and prioritize consumer information)
- Understanding Consumer Finance (information navigation; working knowledge in a topic area)
- Familiarities with Computer Systems and the Ability to Learn New Systems Quickly
REQUIREMENTS:
- Two years of college education at an accredited institution
- Two years of experience in customer service
- Two years of experience working with financial products or services
- Candidates must be able to obtain and maintain public trust clearance
- Candidate must be willing to commute to nearest fingerprinting location designated by the client.
- Fluent in Spanish: reading, writing, comprehension
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.