Bilingual Retail Sales Associate (Mandarin Or Farsi)

BILINGUAL in English and Mandarin or Farsi HIGHLY PREFERRED.

Custom Comfort Mattress locally manufactures and sells handcrafted, high-quality mattresses made with natural materials and traditional, lasting craftsmanship.

We create genuine, welcoming, customer-focused experiences with the mission of helping our customers get their best sleep each night.

Custom Comfort Mattress was founded in 1986 and continues to run as a privately held family-owned business. The company’s manufacturing facility is in Orange County, CA. We operate eight retail showrooms: six in Orange County and two in Los Angeles County.

$500 Sign On Bonus paid after 60 days of continued employment.

The ideal Candidate will be able to demonstrate the following:

• Serve clients and designers in a branded, friendly, proactive, and efficient manner with appropriate and timely follow-ups as necessary.
• Ability to listen, engage and connect with people.
• Establish the Custom Comfort brand and presence in Los Angeles and the surrounding areas.
• Build and maintain an extensive knowledge base of similar local businesses to include designers.
• Commit to achieving and maintaining high professional standards in the areas of showroom sales performance, customer service, visual presentation, inventory management, facility maintenance, & the general atmosphere of a quality showroom.
• Ability to multitask and prioritize. Provide superior customer service and quality showroom experience.
• Consistently operate with a drive for meeting & exceeding customer’s expectations.
• Effectively suggest the best products based on the customer’s interests.
• Ability to resolve and manage customer concerns.
• Represent the brand well by demonstrating and modeling exceptional customer service standards.
• Effectively educate the customer on the brand’s unique features & benefits.
• Understand the importance of conversation and consistently closing the sale.
• Assist the management team in ensuring the store is properly merchandised.

Focus on the Customer:

• Creates brand loyal customers by demonstrating and modeling great experiential customer services standards.
• Consistently operates with a sense of urgency for customers.
• Consistently establishes the customer needs.
• Effectively suggests products tied the customers’ interests.
• Ability to resolve customer concerns and manage customer concerns effectively.
• Uses demonstrations to create theater and energy in the showroom.
• Follows company guidelines for customer service expectations.
• Confirms all accessories, adjustable bases are successfully committed to finalized orders and providing a proper expectation on ETA’s.
• Provides a delivery reminder call the day before delivery confirming delivery time frame.
• Sends a handwritten Thank You Card to every mattress sale customer week of delivery.
• Performs follow up call 2 weeks after mattress is delivered to follow up on delivery, mattress comfort, addressing any needs and staying ahead of the client.

Achieves Results:

• Meets all personal targets (rep. driven traffic, MCR, RPM & Revenue) exceeding some; consistently pushes self for results.
• Understands the importance of meeting personal targets (rep. driven traffic, discount %, MCR, RPM & Revenue) and is willing to help others when asked.
• Plans and prioritizes tasks effectively.
• Thinks creatively to identify new ways to reach goals.
• Accomplishes assigned tasks and takes initiative to complete tasks not assigned.
• Encourages others and creates an atmosphere of friendly competition.
• Works independently to complete tasks with little direction.
• Helps others to understand why policy and procedure are important.

Builds Team Energy:

• Proactively asks for help and support.
• Identifies and changes personal behaviors in order to positively impact the team.
• Proactively gives feedback.
• Responds positively to feedback given.
• Discusses each consultation after, to review how improvements can be made.
• Builds strong relationships with colleagues.
• Communicates openly and honestly with others.
• Supportive of change and always reacts positively to new ideas or operational changes.

Retail Operations:

• Able to operate multiple programs and systems through the computer system & train others.
• Understands the correct chain of command & correct communication chains.
• Exhibits positive role model behavior in regard to customer service and customer satisfaction.
• Protects company assets and general liability through proper procedures, highest levels of customer service, and using sound judgment.
• Able to complete required paperwork and reports timely and accurately.
• Understands and supports the showroom’s business performance.
• Responsible for clean and safe showroom/backroom standards
• Monitors and protects inventory processes to reduce physical and administrative losses.
• Responsible for the execution of store appearance guidelines, promotional events
• Provides professional phone etiquette to create, maintain and enhance customer relationships.
• Is comfortable and able to communicate and sell to the customers by phone in a friendly, positive manner.

QUALIFACTIONS:

• Must be (18) years of age or older due to safety and security issues and responsibilities associated with company assets.
• Minimum of five (5) years of Retail Sales experience required.
• Prior customer service experience required.
• Availability for evening, weekend, and holiday shifts. Saturdays are our busiest days.
• Experience with interior design industry or high-end products is an advantage.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with others.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively.
• Excellent interpersonal, communication and presentation skills.
• Proven ability to drive sales results.
• Strong written and verbal communication skills.

BENEFITS:

• Monthly Sales Incentive Bonus
• Paid Vacation – based on length of employment.
• Paid Holidays (5 per year)
• Paid Sick Time (3 days per year; 5 days per year effective 1/1/2024)
• Group Health Insurance (Blue Shield HMO – 2 plan options & Kaiser HMO– 3 plan options)
• Dental Insurance (Principal – POS/HMO or CalDental HMO)
• Vision Insurance (VSP)
• Voluntary Hospital GAP Insurance (Unum)
• Voluntary Life and AD&D Insurance (Principal)
• Voluntary Disability Insurance - AFLAC
• Company Paid Life and AD&D Insurance - $25,000 Death or AD&D Benefit
• Section 125 Cafeteria Plan (FSA)
• 401-k Savings Plan - eligible to join after 1 year of service; semi-annual enrollment periods
• 401-k Company Match - 3% of employee’s W-2 earnings is 100% vested upon company’s annual contribution to employee account after calendar year end (not funded by pay period)
• Employee Bed Program - eligible to receive a free mattress/foundation after first year of service that has a retail value of up to approximately $6,500 with available employee discount.