Bilingual Patient Accounts And Collections

Patient Accounts/Collections:

About Gerig Surgical Associates:

Gerig Surgical Associates began in 1989, founded by Dr. Eldon Lavern Gerig. At the time, Dr. Gerig had been in private practice in Mishawaka, Indiana, since 1961. He was a true general surgeon, setting fractures, performing gynecologic, thoracic, vascular and abdominal surgery. He even made house calls. His integrity, surgical skills, work ethic and calm nature won the hearts of thousands of patients and hospital staff alike. His dedication to the art of surgery and his respect for all people, regardless of social status, financial class or race, became the core of Gerig Surgical Associates.

Missionand Values:

In the performance of one’s job, the employee reflects the Mission by participating in the provision of convenient, cost-effective, quality care.

Values: Confidentiality

Quality

Teamwork

Trust

Respect

Job Summary:

Communicates and works with patients and their insurance carriers to help keep patient’s accounts current, monitors accounts that are past due, and works to bring account payments up-to-date, assisting with payment plans. Responsible for collecting delinquent accounts receivable.

Key Areas of Responsibility:

1. Works Accounts Receivables daily to assist patients with financial arrangements in reducing account balances.

2. Ensure accuracy of patient account information with internal and external systems.

3. Runs claims aging report and follow up with insurance companies to verify

timely filing limits.

4. Runs collection reports to verify which patients are paying, or not paying.

5. Moves accounts in or out of collections as needed.

6. Calls collection agency with prior troubled accounts to verify payments. Contacts patient to discuss payment arrangements before patient is scheduled for any appointments.

7. Posts checks from patients and insurance companies, paying close attention to whether the payment is correct based on the appropriate fee schedule. If incorrect, contacts insurance company to appeal payment and continually tracks account for correct payment.

8. Electronically files and tracks problem claims; Secondary insurances that need attached EOB’s or claims that have been submitted multiple times without response from insurance.

9. Runs collection letters on the first week of every month and mails out letters.

10. Runs aged and A/R and reviews with manager bi-monthly basis.

11. Assists patients with problems/questions on their accounts.

12. Maintains payer lists on system.

13. Answers telephone using proper telephone courtesy, taking and delivering messages in an accurate and timely manner.

14. Performs a variety of clerical duties, as assigned.

15. Performs activities with efficiency and speed.

16. Assists patients, visitor, staff and physicians utilizing good guest relations.

17. Attends staff meetings and educational opportunities.

18. Prioritizes job responsibilities to facilitate optimum quality of patient care.

19. Demonstrates flexibility in meeting the needs of the practice.

20. Maintains patient confidentiality at all times.

HIPPA Compliance:

Patient Accounts/Collections will have access to all financial information contained in the patient’s medical record.

Minimum Knowledge, Skills and Abilities:

1. High school diploma or equivalent.

2. Demonstrates interpersonal communication skills required to facilitate effective interaction with a variety of health care professionals.

3. Demonstrates clerical skills, including keyboarding and familiarity with software programs such as the practice’s Intergy System. Aptitude for learning new computer software.

4. Knowledge of ICD-10 and CPT coding.

5. Familiarity with medical terminology preferred or required to complete a course in medical terminology.

6. Ability to concentrate in a busy environment, and to give attention to details.

7. Ability to function productively under stressful, demanding conditions.

Working Conditions:

1. Accountability to Supervisor with indirect accountability to the Physicians.

2. Normal Peri-operative environment with occasional exposure to chemical odors, cleaning solvents and other hazardous materials.

3. Occasional exposure to possible injury when working with electrical equipment which require care and following proper safety procedures.

4. Under direction of Supervisor, runs assigned errands.

The above is intended to describe the general content and requirements for the performance for this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Type: Full-time

Pay: $16.96 - $21.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical billing: 2 years (Required)
• Medical office: 3 years (Required)

Work Location: In person