Address
Form of work
SalaryAs a Bilingual Inbound Customer Service Agent - Bodewell (remote) with ASI/GE Appliances, you will provide direct support to GE Appliances Owners (in English and Spanish) with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.
· We offer a base rate of $15.75/hour+ incentives based on your quality scores - paid weekly.
· Training requires a 9-week full-time shift Monday-Friday 7:00 AM- 3:30 PM (CST).
· After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM- 3:30 PM (CST).
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
· Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
· Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
· Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
· Proactively provide feedback to Quality and Training to help keep training processes and materials updated
· Adhere to safety policies and procedures to ensure a safe work environment for all
· Support other parts of the business, such as directed
· Other duties as assigned
Additional Job Description
· Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
· One-year relevant working experience in a Customer Service or sales environment
· Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
· Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
· Requires a high degree of concentration and attention to detail to manage daily activity
· Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
· Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
· Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
· Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
· Ability to effectively work at home
· Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
Requirements for Remote Work Environment
· Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
· A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
· Internet Speed Requirements:
o Ping 50 Mbps or lower
o Download 50 Mbps or higher
o Upload 15 Mbps or higher
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- Office
- Remote
Location:
- Houston, TX (Required)
Work Location: Remote
