Bilingual Inbound Call Center

Job ID: 

Location: 10300 Linn Station Rd. Louisville, KY 40223

Job Type: Full-time

The primary role of the Call Center (Patient Services Team) is to take Inbound Calls and assist new and existing patients in scheduling appointments at our dental offices.
Previous customer service experience and the ability to multi-task while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.
The start date for this training class will be January 24, 2024. Newly Hired team members will have to complete two in-office days - Three days prior to the start date to provide I-9 documents, and on January 24, 2024 to check out equipment.

 Benefits of being a part of the Mortenson Dental Partners team;

• Benefits available after 60 days of employment
• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• Employee assistance program

Responsibilities

• Personally, strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills

Desirables

• 1 year dental experience
• Open Dental, Genesys, Google Workspace, Advanced computer skills, telephone