Bilingual HOP Coordinator

The Colorado Coalition for the Homeless seeks a BilingualHealth Outreach Program (HOP) Coordinator to safely and responsibly drive the HOP mobile medical unit to and from its home location to various locations within the metro Denver area.  This position assumes the proper set-up and break-down of the HOP to service locations, maintains vehicle in good operating condition and cleanliness, and provides general upkeep of weekly, monthly, and annual maintenance. Additional essential functions include acting as a liaison between the Stout Street Clinic and HOP sites and assisting the health team in management of client flow, which includes client registration, appointment check-in, insurance enrollment, and various other tasks performed in the Electronic Health Record (EHR).  This position is located at 2130 Stout St., Denver, Colorado 80205 and reports to the Client Access Manager. 
    

Coalition Benefits
 

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:     

• Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same- and opposite-sex domestic partner coverage;
• Dental, vision, and flexible spending/dependent care/public transit accounts;
• Free basic life insurance and long-term disability coverage;
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
• Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

1. Oversee general operations of the HOP program, including scheduling, site coordination, and community and provider relations.
2. Participate as part of the Health Outreach Program to identify homeless and at-risk individuals and families and helps to assist them in accessing existing health and community resources.
3. Maintain training manual as well as train identified staff on HOP operations and driving practices.
4. Order and maintain appropriate level of stock items, such as medical supplies and pharmaceuticals.
5. Maintain vehicle maintenance schedule and records for the HOP. Ensure all required maintenance is scheduled and completed per vehicle guidelines.
6. Facilitate access to SSC mental health services for patients who are seen on the HOP mobile medical unit.
7. Drive the HOP to community locations where services are provided.
8. Maintains a professional and confidential work environment.
9. Collaborates with other members of the multi-disciplinary health to achieve efficient patient flow and effective use of clinic resources. Health teams include, but are not limited to medical assistants, primary care medical providers, behavioral health providers, psychiatric providers, peer specialists, dental assistants and hygienists, pharmacists, patient navigators, case managers, client access representatives, inventory and lab coordinators, and nurse educators.
10. Record all services in a timely and complete fashion in the EHR
11. Maintain up to date records in EHR
12. Record telephone and other communications as needed in the EHR
13. Manage tasks and scanning as needed to have a complete and current chart
14. Maintain accurate information regarding client's insurance status
15. Utilize the EHR and any future upgrades as directed 
16. Maintains EHR core competencies as evidenced by:

• • Using the Inbox to manage tasks.
  • Using the Telephone Template to help record communications regarding a patient.
  • Submitting appropriate submissions to billing.
  • Scanning documents into appropriate section of patient chart.
  • Proficient at using the Electronic Practice Management (EPM) system as demonstrated by:
  • Ability to register patient in EPM.
  • Ability to check patient in for appointment using the EPM.
  • Ability to make an appointment for a patient using the EPM.
  • Ability to sign patient up for CICP using proper paperwork.

1. Contacts clients in need of follow-up for missed appointments or other chronic, complex care management outreach needs as requested.
2. Performs health record maintenance, including archiving, destruction, scanning and indexing of health information into health records according to established policies and protocols.
3. Sends and receives requests for disclosure of protected health information according to established procedures, ensuring compliance with the HIPPA Privacy Act and confidentiality laws.
4. Assists with other administrative and health operation tasks as needed, including copying, faxing, word processing, and data entry. Maintains clinic files that meet legal, auditing and grantor requirements as needed.
5. Maintains established departmental policies and procedures, including quality improvement, safety, environmental, and infection control standards.
6. Documents appropriately in the Safetyzone incident reporting system for internal reporting of client or staff events.
7. Enhances professional growth and development through participation in educational programs, reviewing current literature, completion of required onboarding/orientation, annual competencies, assigned continuing education, and satisfactory attendance in disciplinary, inter-disciplinary, suite, quality improvement, and all-staff meetings
8. Participates in team-based or interdisciplinary quality improvement initiatives, at least yearly
9. Ability to work evenings or weekend shifts as needed.
10. Other duties as assigned by management.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Qualifications Summary

1. High School diploma or equivalent required.
2. Administrative support experience required. Experience in a non-profit organization preferred.
3. Bilingual English/Spanish speaking required.
4. Certification in basic life support (CPR).
5. Must have a valid driver's license.