Bilingual GSOC Operator - Evening Shift

Overview

At Allied Universal, we continue to build an inclusive, Be Phenomenal culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.  We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal today!

Pay RateJob Description

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time in-office role.  

• Security Operation Center (alarms/ cctv) experience required
• Bilingual Spanish required

Schedule: Saturday - Tuesday from 1:00 pm - 11:00 pm

 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols.
• Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications.
• Maintains various records of communications.
• Communicates and disseminates information, using established communication vehicles, to key partners using best practices
• Escalating complaints and unusual/critical event information to Shift Supervisor, Manager, and other leadership personnel as directed.
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems.
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations.
• Keep and / or document detailed records of activities as they occur during the shift.

 

QUALIFICATIONS:

 

• High school diploma or equivalent (e.g., GED)
• Bilingual Spanish and English
• Minimum of two years of experience in law enforcement, security, or the military
• Minimum of two years of experience controlling cameras and responding to alarms; one year being in a security setting
• Ability to identify a problem, apply security training and procedures and execute said procedures.
• Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English and Spanish language to direct, control, and/or assist in the event of a crisis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Proficient in all Microsoft Office applications
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.  Must be able to work overtime as needed.

• Must have access to reliable transportation to get to work

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT: 

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports. The employee must occasionally walk, reach with hands and arms
• The employee may occasionally lift and/or move up to 15 pounds. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
• The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones. Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting
• Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard and be alert at all times

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.

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Closing

Allied Universal is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.AUS.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. 

Employment Type: OTHER