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SalaryAbout Us:
Mobile Addiction is a leading Electronic Repair service provider specializing in fixing phones, tablets, computers, and game consoles. With a commitment to excellence and customer satisfaction, we strive to deliver top-notch repair services in a timely manner.
Position Overview:
We are seeking an energetic and friendly Front Desk Receptionist & Sales Associate to join our team. This role requires someone who can warmly welcome customers, provide exceptional service, and engage in sales activities with enthusiasm. The ideal candidate will be organized, outgoing, and passionate about technology, with a knack for multitasking effectively in a fast-paced environment.
Responsibilities:
- Greet customers with enthusiasm and provide friendly assistance upon arrival.
- Handle incoming phone calls, emails, and inquiries promptly and with a positive attitude.
- Schedule repair appointments and effectively communicate service details to customers.
- Maintain a clean and organized store environment, ensuring a welcoming atmosphere.
- Diagnose electronic devices accurately and recommend appropriate repair solutions.
- Operate the cash register with precision and process payments efficiently.
- Promote and upsell accessories to enhance customers' device experience.
- Sell new and preowned electronic devices, highlighting their features and benefits.
- Create engaging social media posts to promote our services and engage with customers.
Requirements:
- Previous experience in customer service, reception, or sales roles preferred.
- Excellent communication and interpersonal skills, with a friendly demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in computer applications such as MS Office Suite preferred.
- Ability to multitask efficiently and remain upbeat in a fast-paced environment.
- Passion for technology and eagerness to stay updated on industry trends.
- Familiarity with social media platforms for business promotion is a plus.
- Ability to work on a commission-based structure.
Benefits:
- Competitive base salary with additional commission opportunities based on sales performance.
- Comprehensive benefits package, including health insurance and other perks.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 28 – 38 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
Application Question(s):
- Can you describe a time when you went above and beyond to ensure a customer's satisfaction? How did you handle the situation?
- In your opinion, what are the key factors to consider when upselling accessories to customers? How do you ensure a positive experience while doing so?
- Can you describe your experience with social media platforms for business promotion? How would you utilize social media to attract customers to our repair center?
Work Location: In person
