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Form of workDonor Alliance is hiring a BilingualDonor & Family Coordinator – Organ in Denver! The Bilingual Donor & Family Coordinator – Organ position is the front-line staff member responding to potential organ donor referrals from hospitals. Referral information is assessed via rapid phone response and may be followed with on-site response to the hospital for clinical and social evaluation of referral scenarios. The DFC interfaces with hospital staff to assess and influence case progression. This position supports and educates the potential donor’s legal authorizing party, per UAGA, regarding donation options. The DFC conducts discussion of authorization by donor designation (i.e., first-person authorization via the donor registry, when applicable) or requests authorization for donation from the appropriate authorizing party. This position assists with Hospital Development strategies and activities to improve the donation process.
Day-To-Day
- On-call shifts as assigned (minimum assignment 12, 24-hour shifts/month). On-call responsibilities to include but not limited to:
- Immediate phone response to referral notification
- Rapid on-site identification and clinical/social evaluation of potential donors
- Discussion of authorization by donor designation (when applicable) or request for authorization for donation from appropriate authorizing party.
- Complete, accurate, and timely documentation of donor-related activities in DMS, authorization forms, and electronic medical records according to established policies and procedures
- Notification of, and interaction with, administrator on-call as appropriate and according to established policies and procedures
- Regional response and coverage to entire Donor Alliance service area to perform job functions via personal automobile or chartered aircraft when needed.
- Bilingual (Spanish) Required.
- Attends and participates in conference calls and organizational meetings as directed.
- Office hours for family support purposes as needed to complete chart documentation, case letters, projects and assignments.
- Successfully completes Dual Advocacy and/or equivalent donation conversation training and implements techniques.
- Participates in post-donor/post-recovery conferences and Donor Resource Team meetings as needed.
- Participates in continuous approach training and other Donor & family services training as assigned, implementing updated techniques.
- Works collaboratively with Donation Consultants to develop and support the hospital’s donation system, which may include educational support.
- Maintains confidentiality of donor and recipient information according to established policies and procedures.
- Interacts with other Donor & Family Support Coordinators for information exchange regarding referral management and case activity.
- May perform other related duties as required to meet the ongoing needs of the organization.
Education and Work Experience Qualifications:
- Bachelor’s degree and/or equivalent combination of appropriate education and work experience required.
- Background in family bereavement, social work or working with families in a medical setting strongly preferred.
- Ability to interface effectively and diplomatically with all levels of personnel in various healthcare settings (interoffice personnel, donor hospitals, transplant centers, donor families, and the public) required.
- Excellent verbal and written communication skills with public speaking experience desired.
- Ability to meet the requirements of a variable and demanding call schedule required.
- Demonstrated accuracy, organizational skills, integrity, professionalism, attention to detail, and follow-through.
- Valid driver’s license required.
- Strong interpersonal skills and ability to work both independently and as part of a team required.
- Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook – Intermediate to Advanced skills) required.
Compensation:
- $67,697-$76,159, exempt
Additional Compensation:
- Variable Pay Bonus Plan, per plan document
Benefits: Donor Alliance prides itself on its robust benefits package. Employee-only coverage for health, vision, and dental totaling only $22.00/month.
- Health insurance
- Dental insurance
- Vision insurance
- 401k Retirement plan
- Paid Time Off
- Student Loan Repayment
- Variety of voluntary benefits
To see a comprehensive look at Donor Alliance’s benefits package, click here to visit our website.
Donor Alliance prides itself on competitive compensation and excellent benefits package!
Equal Opportunity Employer
www.donoralliance.org
Donor Alliance is the federally-designated, Association of Organ Procurement Organizations (AOPO) and American Association of Tissue Banks (AATB) accredited, non-profit organ procurement organization serving Colorado and most of Wyoming. As a recognized leader in facilitating the donation and recovery of transplantable organs and tissues, Donor Alliance’s mission is to save lives through organ and tissue donation and transplantation. To achieve this mission, Donor Alliance employs effective family approach and recovery programs in more than 100 hospitals. Donor Alliance also inspires the public to register as organ and tissue donors through community partnerships, public outreach and education campaigns throughout its donation service area.
