Bilingual Customer Service Representative

Join the Elite Team at Fenix Protect!

Are you a dynamic communicator with a passion for providing top-notch Customer Service? Are you fluent in the languages of excellence and client satisfaction? Fenix Protect is seeking a talented bilingual individual to join our ranks as a Customer Service/Retention Representative!

Position:Bilingual Customer Service/Retention Representative

Company: Fenix Protect (a subsidiary of Miramar Financial Holdings LLC)

Hours: Monday, 8 am - 5 pm (because success never sleeps!)

Starting Pay: $16 per hour (with bonus potential - because exceptional service deserves recognition!)

Key Responsibilities:

• Engage and assist customers with inquiries, ensuring a seamless experience in both English and Spanish
• Implement retention strategies to keep our valued clients within the Fenix Protect family
• Provide top-tier Customer Service that reflects the excellence synonymous with Fenix Protect

Qualifications:

• Fluent in both English and Spanish (reading and writing proficiency)
• A passion for delivering outstanding Customer Service with a friendly and professional demeanor
• Strong communication and problem-solving skills

Perks and Benefits:

• Competitive starting pay and bonus potential
• 401(k) and matching to secure your financial future
• Dental Insurance for a radiant smile
• Health Insurance to keep you in top-notch condition
• On-the-job training to sharpen your skills and elevate your career
• Paid Time Off to recharge and enjoy life outside of work
• Vision Insurance for a clear focus on your professional journey

How to Apply:
If you are ready to embark on a rewarding career with Fenix Protect, apply now through Indeed or send your resume and cover letter to lara.hall@fenixprotect.com. Be a part of a company that values excellence, professionalism, and customer satisfaction.

Fenix Protect is an equal opportunity employer committed to diversity and inclusion. Join us and be a guardian of peace for our valued customers!

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Wentzville, MO 63385: Relocate before starting work (Required)

Work Location: In person