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Form of workFun & Energetic Work Environment! Join the Real Floors Team today!
Job Title: Bilingual Customer Care Manager
Location: 4655 Geneva Street, Denver, CO 80238
Days: Monday – Friday (Occasional Saturday)
We are proud to announce Real Floors has become the leading flooring supplier to the multifamily industry nationwide, and we are seeking a top-notch Customer Service Manager to join our dynamic team in Denver, CO!
Location: 4655 Geneva Street, Denver, CO 80238
Days: Monday – Friday (Occasional Saturday)
We are proud to announce Real Floors has become the leading flooring supplier to the multifamily industry nationwide, and we are seeking a top-notch Customer Service Manager to join our dynamic team in Denver, CO!
Company Overview: Real Floors, Inc. has been recognized as a Top Workplace for 8 years and is now North America's largest wholesale flooring company! We provide excellent, high-quality flooring installation services to the multi-family industry (apartments, student housing) and the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: The Customer Service Manager is responsible for recruiting, training, supervising, and supporting a team of Customer Care Representatives. This role involves overseeing daily departmental activities, ensuring operational excellence across all processes, and fostering a cohesive team culture. Our Customer Service Manager plays a crucial role in maintaining a family-like atmosphere and upholding high standards of performance.
Responsibilities:
- Spearhead the growth and effective management of the Customer Care department, overseeing day-to-day operations with a focus on excellence.
- Efficiently process incoming orders through various channels such as telephone, email, and our online customer portal.
- Swiftly provide innovative solutions to customer and internal challenges in real-time, guiding direct reports to do the same.
- Deliver timely, accurate, and thorough responses to inquiries and complaints, maintaining a commitment to excellent customer service.
- Promote strong cross-departmental communication and a collaborative environment with the team.
- Meticulously review subcontractor work orders for billing accuracy.
- Nurture the professional development of the customer service team through personalized coaching and individual performance evaluations, demonstrating a commitment to their success and growth.
- Effectively manage interpersonal conflicts as they arise
- Collaborate closely with the General Manager and Human Resources in team members' recruitment, hiring, and termination processes.
- Demonstrate flexibility by willingly taking on additional duties as assigned.
Qualifications:
- Required: Fluent in both English and Spanish, with proficiency in verbal and written communication.
- Minimum of 1 year of documented success in supervising and managing a customer service team.
- Employ an approachable "coaching" management style to effectively lead and develop team members.
- Exhibit professional, effective verbal and written communication skills, with a strong emphasis on follow-up.
- Proven experience in establishing and fostering a positive workplace culture.
- Detail-oriented, self-motivated, and highly organized
- Proactive problem solver – takes initiative to identify, research, and resolve problems focused on finding the "win."
- Proficient in technology, with experience using Gmail, Google Docs, Sheets, and Shared Drive.
- While flooring industry experience is advantageous, it is not mandatory.
AMAZING BENEFITS:
⭐ 8 Paid Holidays
⭐ FREE $15k Life Insurance
⭐ FREE access to a Financial Advisor
⭐ FREE Long and Short-Term Disability Insurance
⭐ Employee loan program - 0% interest
⭐ Gym membership reimbursement
⭐ Health, Dental, & Vision Care Insurance options
⭐ Retirement 401(k) + 25% company match up to 15%
⭐ Chance to enroll in Real Floors University 3-week program
⭐ Annual discretionary bonus
⭐ 8 Paid Holidays
⭐ FREE $15k Life Insurance
⭐ FREE access to a Financial Advisor
⭐ FREE Long and Short-Term Disability Insurance
⭐ Employee loan program - 0% interest
⭐ Gym membership reimbursement
⭐ Health, Dental, & Vision Care Insurance options
⭐ Retirement 401(k) + 25% company match up to 15%
⭐ Chance to enroll in Real Floors University 3-week program
⭐ Annual discretionary bonus
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
