Bilingual Comm Specialist - Examination

CIVIL SERVICE COMMISSION ANNOUNCEMENT# CS2023-036 de

APPROVED C.S.C. MEETING MINUTES 04/14/2023

Bilingual Communications Specialist (OPEN)

Public notice is hereby given by the Civil Service Commission of Cleveland, Ohio, of an open competitive examination for the above classification.

FILING OF APPLICATION:

Application must be made electronically through the City of Cleveland's web site: www.governmentjobs.com/careers/cleveland

No other form or method of application will be accepted. Absolutely no paper applications will be accepted.

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, APRIL 21, 2023 UNTIL 11:59 PM. ON SUNDAY, MAY 21, 2023. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON SUNDAY, MAY 21, 2023.

FILING PERIOD MAY BE EXTENDED BY THE DISCRETION OF THE CIVIL SERVICE COMMISSION OFFICE. THE CIVIL SERVICE COMMISSION'S POLICY IS THAT NO LATE FILING WILL BE ALLOWED.

IMPORTANT NOTE: At the time of submitting an application, copies of the following items are required to be uploaded as attachments to that application:

1. Proof of Education (as provided herein);
2. Driver's License;
3. DD-214 or other materials to prove veteran's status (as described herein) only required if the applicant is seeking veteran's preference points;
4. Any other certificate, diploma, license, resume, etc.

NOTE: YOU ARE NOT APPLYING FOR AN IMMEDIATE JOB OPENING. YOU ARE APPLYING

TO TAKE AN EXAMINATION WHICH WILL BE USED TO CREATE AN ELIGIBLE LIST FOR THIS JOB CLASSIFICATION. THAT LIST WILL BE USED FOR FUTURE HIRES IN THIS JOB CLASSIFICATION.

NOTE: Primary correspondence with applicants is made with applicants via email.

NOTE: All copies of diplomas, licenses, certificates, resumes and any other required documents must be uploaded and included with your Application when it is submitted. Applications without the required documents will be rejected.

NOTE: ONCE YOU SUBMIT YOUR APPLICATION, FURTHER CHANGES TO THAT

APPLICATION WILL NOT BE PERMITTED. Any file you did not included in the

ATTACHMENT section of your application must be sent toCS@CLEVELANDOHIO.GOV.

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $31,200 - $47,200.52 per year.

EXAMINATION INFORMATION

To be on the Bilingual Communications Specialist Eligible List, you must pass all three (3) portions of the examination.

Typing Test: A typing speed of 30 WPM or better is expected. (Pass/Fail)

Written Examination: Applicants will answer multiple choice or short answer questions regarding customer service/call center, reading comprehension, and problem solving concepts. (60% of final grade)

Performance Examination: Applicants must be able to translate information into English from a Spanish or Chinese (Mandarin/Cantonese) audio recording. (40% of the final grade)

If your application has been approved by the examiner, you will be contacted via email of the date, time and location of the examination.

Answers and handles citizens' emergency and non-emergency calls in a call-taking and/or dispatching center. Elicits pertinent information, analyzes situations and makes decisions as to the appropriate priority for dispatching of calls for service. Generates events for Public Safety emergency response utilizing, at minimum, the computer aided dispatch (CAD) system. As needed, assists other employees by acting as an interpreter on calls received from individuals with Limited English Proficiency (LEP). Maintains familiarity with the streets of the City and the various social agencies available to assist those in need. Contacts other agencies when needed including, but not limited to Public Utilities, Animal Control, and various City departments. Performs any other duties as directed by proper authority.A High School Diploma or GED is required. A valid State of Ohio Driver's License or State ID is required. Must have the ability to type and operate a computer terminal at a speed of 30 words per minute (net, after mistakes have been deducted). Must pass a criminal background investigation, drug test, medical evaluation, and psychological evaluation prior to appointment to the position. Must be able to lift and carry 30 pounds. Must be able to read, write, and speak Spanish and/or Chinese (Mandarin/Cantonese) in addition to English.

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

RESIDENCY CREDIT

In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score.

To substantiate a claim for residency points, you must include with your application LEGIBLE COPIES of the following:

AND

These documents MUST be saved as a PDF (adobe) file or JPEG (image) file and cannot be larger than 5mb.

Acceptable proofs include:

• Driver's License
• State ID
• Bank Statements
• Utility Bills
• Mortgage or Lease Agreement
• Bills from creditors not listed above
• Other Postmarked mail such as magazines with name and mailing label attached, organization newsletters, medical/dental bills, voter registration card, or motor vehicle registration
• Insurance Statement (Home insurance, rental insurance, car insurance or other insurance documents).

WE DO NOT ACCEPT THE FOLLOWING AS PROOFS OF RESIDENCY:

• Pay stubs
• Rental Receipts
• Tax Returns
• W-2 Tax Forms unless sent by US Mail

NOTE: IF CREDITORS ARE PAID ONLINE, A COPY OF THE BILL IS TO BE PRINTED SHOWING THE ADDRESS OF THE APPLICANT. THE BILL MUST HAVE THE DATE VISIBLE.

VETERANS' PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant's supporting documentation indicates more than fifteen percent (15%) service connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

THE COMMISSION WILL NOT ENTERTAIN APPEALS FOR VETERANS' PREFERENCE CREDIT AFTER THE APPLICANT HAS FILED HIS/HER APPLICATION. THE DECISION OF THE COMMISSION IS FINAL.

NOTE: THE CIVIL SERVICE COMMISSION RESERVES THE RIGHT TO REVIEW AND EVALUATE ANY AND ALL INFORMATION CONTAINED IN THE APPLICATION OR RESUME. LACK OF HONESTY WILL RESULT IN IMMEDIATE REMOVAL FROM THE ELIGIBLE LIST.

Any applicant that willfully provides any false document, statement, or certification in regard to any test will be terminated from all processing, removed from any eligible list, and may face possible criminal prosecution.

ANYONE WHO WISHES TO REQUEST AN EXAMINATION ACCOMMODATION MUST DO SO

AT THE TIME OF FILING. THE COMMISSION WILL CONTACT THE INDIVIDUAL

CONCERNING SUCH ACCOMMODATION PRIOR TO THE EXAMINATION. THE COMMISSION

MAY REFUSE TO PROVIDE SUCH ACCOMMODATION IF IT IS NOT REASONABLE OR WOULD

CONSTITUTE AN UNDUE HARDSHIP. CURRENT (WITHIN ONE YEAR) DOCUMENTATION SUPPORTING THE NEED FOR THE REQUESTED ACCOMMODATION IS REQUIRED. SUCH DOCUMENTATION SHOULD BE SUBMITTED AT THE TIME OF FILING.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

Employment Type: Full-time