Bilingual Collections Supervisor - Hybrid Or Remote

Bilingual Collections Team Lead

The Collections Team Lead assist the Collections Manager with supervision and daily tasks within the collections department

Specific Duties, Activities, and Responsibilities

• Daily supervision of the collectors
• Handling escalated phone calls
• Handling attorney phone calls
• Answering account level questions from collectors
• Making updates to recurring payments
• Greeting customers who come into the office for assistance

Job Requirements 

• High School diploma or equivalent required
• Must be bilingual - Spanish
• Experience in a supervisory or training role preferred but not required
• At least 6 months experience working for A|P|H
• High level of understanding of the FDCPA
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm's vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.