Bilingual Clinic Support Specialist (With Possible Lead Differential)

DescriptionPosition SummaryOutside In operates under a harm reduction model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our “Onboarding” patient education, orientation process and insurance verification.  Spanish & English is preferred for this position.

 

**This position is eligible for a $0.75 language differential. Employee must pass competency test through ALTA at a level 8 or higher.

**This position is also eligible for an additional $1.50 differential for certified interpreters.Employee must pass competency test through ALTA at a level 10 or higher and successfully complete the Interpreters Qualification Course through the Oregon Health Care Interpreters Association to qualify for the differential.

**This position is also eligible for an additional $1.50 differential for individuals who perform lead duties. The additional responsibilities are as follows:

 

Lead responsibilities

• Keep Front Desk & Call Center schedules updated in cooperation with the department supervisors.
• Coordinate Front Desk’s duties for daily operations.
• Support with lunch coverage/short coverage.
• Support Front Desk with day-to-admin admin/troubleshooting.
• Assist with new hire shadowing/training.
• Updating Front Desk material such as OneNote or the Training & Onboarding manual

 

Essential Duties

Medical office coordination

• Conduct patient intake, scheduling, and other reception duties.
• Assist with daily processing of incoming records and records requests via in-person and EMR.
• Organize and maintain the front-end of clinic, including cleaning and stocking office supplies.
• Promote accuracy and efficiency in front desk workflows and forms.
• Verify insurance eligibility, benefits, and copayments.
• Daily scanning, data entry and troubleshooting of patient paperwork using EMR.
• May provide medical interpretation for primary care appointments if able to obtain a medical interpreter certification.

Patient/Customer service

• Maintain an environment conducive to patient comfort and confidentiality.
• Oversee patient intake and reception for multiple clinics.
• Assist new patients with registration process.
• Provide referrals for clients to various community agencies as needed.
• Accept cash, check, or credit card payments from clients, providing change, processing transactions, and ensuring receipts balance.

 

Qualifications
Knowledge and SkillsKnowledge

• Strong customer service, reception, and administrative knowledge and skills.
• Knowledge of medical office or medical terminology.
• Knowledge of health insurance terminology and insurance verification processes.
• Familiarity with OHP or other public assistance programs.
• Knowledgeable in interpretation standards and ethics. Able to conduct sight translation.
• Excellent interpersonal skills and outgoing and friendly demeanor.
• Proficient in Microsoft Office applications: Word and Outlook.
• Familiarity with Epic.

Skills

• Excellent communication and administrative skills
• Strong client advocacy skills
• Ability to work with people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds.
• Adaptable and flexible as work place guidance changes
• Ability to sustain an environment conducive to patient comfort and confidentiality
• Ability to respond appropriately to crisis using de-escalation strategies
• Ability to learn quickly, multitask effectively, and adapt to a variety of situations

Education and Experience

• Experience working in healthcare, public health, social services or related setting preferred.
• Bilingual spoken English/Spanish required.
• Experience working with underserved and diverse populations.
• Experience working in a Federally Qualified Health Center (FQHC) preferred.
• Able to work flexible hours as needed.

Preferred Qualifications

• Speaks both Spanish & English
• Medical office or medical terminology background preferred.
• Experience In EMR (EPIC)

Working Conditions

• This job is located in a medical clinic and office environment.

 

Physical RequirementsWhile performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. Also should be able to reach items with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.