Bilingual Client Service Specialist

SCHEDULE:

• Full-Time
• Monday - Friday
• 8:00 am - 4:30 pm
• One Saturday a month 8:00 am - 12:00 pm

PRINCIPAL JOB FUNCTIONS:

• Certification and Enrollment of Clients
• Check-in clients
• Assess identification/residency/income eligibility and obtain demographic information for each client.
• Explain WIC rights and responsibilities to each client.
• Complete the clerical portion of the certification process.
• Support and assist the Senior Client Service Specialist in the performance of their duties as requested.

Client Services

• Perform phone duties and other office tasks.
• Issue eWIC cards and PIN.
• Schedule appointments.
• Complete satellite clinic duties.
• Promote breastfeeding.
• Make referrals and document them in Journey.
• Be knowledgeable about WIC food packages.
• Support the Breastfeeding Peer Counselor program by referring relevant participants.

Record Keeping and Documentation

• Maintain accurate records and documentation.
• Organize and maintain work areas and program supplies.
• Complete the state WIC Personal Activity (PAR) timesheet.

Cultural Sensitivity
Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agency's service population.

Mission and Core Values
Completes work assignments/expectations within the agency's mission of Helping Families Thrive and embodies the agency's core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.

Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of and ability to utilize office procedures, skilled clerical techniques, and office equipment. Bilingual skills (Spanish and English) desirable.

EDUCATION AND EXPERIENCE:
High School diploma or GED equivalent. Experience in operating personal computers and knowledge of word processing, database, and WIC Journey software desirable.

OTHER CREDENTIALS / CERTIFICATIONS:
Must possess and maintain a valid drivers license and own mode of transportation at the time of new hire and throughout course of employment.

PHYSICAL REQUIREMENTS:
Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.