Bilingual Case Manager - Dreams

Core Values:

• CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization.
• RACIAL EQUITY ADVOCATE: Recognizes, supports, and engages in dismantling institutional racism. Partners with, and is accountable to stakeholders, including children, families, and communities of color.
• RACIAL EQUITY MINDSET: Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways.
• TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency's culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future.
• Demonstrates cultural competence through an awareness of and sensitivity towards Agency's clients' and coworkers' cultural and socioeconomic characteristics.
• Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
• Works from a strengths-based perspective.
• Recognizes that consumers come first and responds to consumers appropriately.
• Knows and adheres to all FC Policies and Procedures. 

Professionalism:

• Values and participates in the Team as a proactive member.
• Respects others' professional opinions and tolerates a range of feelings. 
• Able to give and receive constructive criticism.

Supervision:

• Attends supervision consistently and comes prepared.
• Able to receive feedback and to learn from it.
• Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.

Job Responsibilities:

The DREAMS Case Manager is on the forefront of trauma-informed care in a creative arts therapy program for children exposed to domestic violence and their non-offending parents. This organized individual possesses the ability to engage with children and adults and to manage and prioritize multiple tasks and responsibilities including: referring and linking families to concrete services, providing follow-up to ensure appropriate service linkage, coordinating services to ensure effective and efficient service delivery for the program including maintaining spreadsheets, childcare and organizing children's activities for children whose parents are attending counseling sessions, and driving of families to and from the program. Must be an enthusiastic team player and have excellent computer skills.

• Provide outreach and case management to families with children and provide input of case management activities to treatment team, as required by program requirements and/or contracting body.
• Assess/refer/link clients to services.
• Provide follow-up to ensure client satisfaction.
• Coordinate program services to ensure an effective and efficient service delivery system; which may include: maintaining LOS and productivity spreadsheets, facilitating or co-facilitating groups, coordinating purchasing and meal ordering, program scheduling, transportation (as described in Driver Job Description), childcare and event planning.
• Prepare client files and all other paperwork as required.
• Attend all meetings, trainings, and workshops as required by program.

Transportation Responsibilities:

• Maintain a professional and safe environment in vehicles. Ensure the safety of children and adults by providing appropriate safety measures such as seat belts, car seats, and child safety locks.
• Responsible for keeping the Transportation Signature Log and notifying Manager, in a timely fashion, of any problems during pick- ups or drop- offs of consumers.
• Responsible for vehicle maintenance and documentation of such maintenance, including regular service appointments and weekly cleaning. Inform manager or identified liaison of any problems with the vehicle in a timely manner.
• Responsible for maintaining Mileage logs and for keeping records of any receipts.

Qualifications:

• Must have valid NJ license with clean driving record
• Bi-lingual English/Spanish
• Candidate is required to attend 40 hours of domestic violence training mandated by the State of N.J. upon hire.

Education: Bachelor's degree in the Human Service Field or Social Work.

Experience: One to two years working with client population providing case management. Experience with children and families. Excellent organizational and computer skills.

Knowledge: Knowledge of community resources, assessments, care plans, progress notes, and computer database systems.

Skills and Abilities: Ability to assess client's needs; provide assistance in obtaining concrete services and the ability to complete all paperwork in a timely manner. Good written and oral communication skills. Has the ability to create a warm, caring, non­ threatening therapeutic atmosphere. Has the willingness to work with individuals from diverse backgrounds. Has an understanding of professional ethics and issues of confidentiality. Has the ability to work on a multi-disciplinary team. Has the ability to use a computer database system.

Professional Characteristics: The individual is warm, open, empathic, attentive listener, self-aware, ethical, creative, organized, flexible, open to criticism, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, and interested in seeking additional training andskills.

Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50pounds.

*The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.*

Generous Benefits:
Paid time off/12 paid holidays
Health/Dental/Vision Insurance
403b Retirement plan with employer matching
Employer-paid Life insurance/LTD/AD&D
Professional development assistance
35-hour work week
Internal/External Trainings
Referral Program

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.

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