Bilingual Call Center Specialist (Spanish)

ON-SITE Bilingual Call Center Specialist

Contract-to-hire

This role offers healthcare customer support professionals the ability to work alongside one of the largest hospitals in Brooklyn, NY! Further explore this exciting opportunity below…

Benefits of this Role:

• Opportunity – to get into the 1199 Healthcare Union once permanent with competitive benefits/strong job security!
• Job Stability – Chance to work alongside the Largest Hospital in Brooklyn, New York
• Work/Life Balance – Hours are generally 9-430 with no weekend work

 Core Experience:

• 4+ years of health Call Center experience
• Fluent in Spanish
• Ability to communicate clearly with various associates, managers and patients
• Capable of meeting established departmental benchmarks and deadlines

Additional Skills:

• Minimum of High School Degree or equivalent

A Day in the Role:

• Promptly answer telephone calls via Avaya workflow, mail and in-person inquiries, concerns, and complaints from patients, guarantors and third parties concerning billing matters
• Resolve issues quickly, courteously, and effectively.
• Forward request for information/issue resolution to the appropriate EPS department or individual, as required via ETM workflow
• Document activity via ETM workflow; communicates chronic problems to Manager.
• Discuss/review accounts with patients via telephone or in-person
• Prepare/establish payment plans for patients via Cedar portal

Work Environment:

• On-site in office, location in Borough Park
• Near mass transit
• Hours: Monday-Friday 9:00AM-4:30PM; 37.5 hour work week o Unpaid 30 minute lunch

For questions, please feel free to apply.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.