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Form of workJob Description
Paramount is currently seeking Bilingual Call Center Representatives to join our team and support our clients. As a key customer support role, you'll handle inquiries and provide assistance in both English and Spanish. Your goal is to ensure customer satisfaction and resolve issues efficiently.
Key Responsibilities:
- Bilingual Support: Assist customers in both English and [second language].
- Issue Resolution: Address inquiries and provide timely solutions.
- Data Entry: Document interactions accurately.
- Product Knowledge: Understand our products and services.
- Quality Assurance: Follow Call Center standards.
- Cross-Selling: Identify upsell opportunities.
- Team Collaboration: Work with colleagues and other departments.
- Professionalism: Maintain a courteous and professional demeanor.
Qualifications:
- High school diploma or equivalent.
- Proficiency in both English and [second language].
- Strong communication skills.
- Basic computer skills.
- Previous Call Center or customer service experience is a plus.
- Flexible work schedule.
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