Bilingual Call Center Representative.

Bilingual in Spanish and English. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. ...

Schedules:
#1 Mon-Fri- 9a-530p
#2 Tues-Sat- 1130a-8p
3# Mon-Fri 1p-930p
2hrs mandatory OT required when needed. Hybrid work schedule offered after completion of onsite training (Training time is contingent on the candidate's computer skills and ability to retain call center processes).
Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Working hours: Various Shifts Available
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one time. Ability to accurately document and record customer/client information.
Education:
High School
Experience:
0-1 years
Qualifications:
Previous experience with computer applications, such as MS Outlook or data entry software.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).