Bilingual Business Customer Advocate

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Do you like to take charge? Lend a hand when it's needed? Solve problems and be the first one to answer a question? We need a leader to help develop our team and deliver the highest level of customer service possible. No two days are alike in this busy business world, but you can count on consistently training, mentoring, guiding, and motivating this fast-paced team of go-getters.
Knowledge and experience are essential; when we peruse your resume, we're most impressed by someone with a customer service background, but character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If going the extra mile doesn't make you sweat, let's talk business together.
RESPONSIBILITIES
Here's a typical day:

• Punch that clock and check your inbox.
• We kick start every day with a get-it-done attitude and daily communication to stay organized and focused.
• Businesses don't rest, and neither does our team. If the phones are ringing, we're answering.
• If you're not in the phone queue, you're probably taking care of customer questions and needs via email.
• You'll know it all, from billing to troubleshooting.
• Are detailed notes your thing? Great! Perfecting and escalating trouble tickets will be right up your alley.
• Let's talk numbers and cash money on billing and collections inquiries. You are comfortable calculating on the fly and aren't shy about difficult financial conversations.
• Check-in on our team matchups. We're always watching call volumes, scheduling completions, and business stats. If you're on top, the bragging rights are a coveted bonus.
• Time for a team meeting, we'll go over process changes, market updates, and really home in on the customer experience.
• Take some time to prepare for your weekly check-in. When you have your one-on-one, you'll be prepared to show off your got-it-done list and your ideas for what to tackle next.
• Follow up with other teams; we work closely with engineering and tier two to give our customers the best possible experience. Being able to flow and translate between departments and teams keeps us all exceptional.
• Check-in with your team to be sure you're finishing the day with no customer issue left unfinished.

Colorado Residents: typical pay range for this role will be from $17.00 - $21.00 per hour depending on experience.
Here's what we expect you to prove at the interview:
EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• 1+ Year(s) of previous customer service experience, preferably over the phone.

SKILLS / KNOWLEDGE / ABILITIES:
Here's what our ideal team member will bring to the table:

• Exceptional communication, verbal and written, and customer service skills
• Ability to learn and grasp new concepts on the job and work through problems in a logical manner
• High organizational skills and the ability to multitask
• Ability to be self-directed and the ability to handle confidential information
• Ability to fluently speak, read, and write in Spanish

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.