Bilingual (Brazilian Portugese) Customer Support Rep | 38618

Join Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Bilingual (Brazilian Portugese) Customer Support Representative!

Location: Urbandale, IA (Hybrid)

Pay: $18.93 / hourly

Hours: Candidate must be able to work any 8 hour shift within 7am - 7pm CST, Monday - Friday:

7:00am - 3:30pm

8:00am - 4:30pm

9:00am - 5:30pm

10:30am - 7:00pm

Some Saturdays may be required. See additional notes for full information on hours.

Visa sponsorship is not available, now or in the near future, for this position.

DUTIES AND RESPONSIBILITIES:

·        Support the John Deere e-Commerce Contact Center

·        Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com

·        Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings

·        Approximately 15-20 calls/day

·        Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

·        Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.

·        Distributes additional product/service/policy information to customers, dealers, and Deere personnel.

·        Develops common solutions to problems with team members to maintain required service levels.

·        Maintains the accuracy and availability of customer related information on-line.

·        Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact.

·        Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

REQUIRED:

·        Call Center experience

·        Fluent in Portuguese and English

·        6+ months experience with customer service / support experience

·        Efficient researching / troubleshooting skills

·        Excellent written and verbal communication skills

·        Speak with confidence

·        Proficiency with Microsoft Office products - especially Teams and Outlook

·        Willing to work occasional overtime and holidays

·        Solid work history and proven dependability

·        Reliable at home internet and a distraction free workplace

DESIRED:

·        Knowledge of agriculture, turf (mowers) and utility vehicles.

·        Prior work experience in Agriculture or Technology dealer channels.

·        Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Additional notes:

Hybrid schedule includes a minimum of 2 days onsite (John Deere Financial) / 3 days offsite (at home). Tuesdays are required onsite; with either Wed/Thurs as preferred additional onsite day.

Training is approximately 2 weeks in length. Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.

This position offers a retention bonus after 6, 12, and 18 months of employment and pay increases based on 6, 12, and 24 months of employment.

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