Bi Data Analyst

BI Data Analyst
Department: Arkalytics - Support
Employment Type: Full Time
Location: Portland, ME, USA
Description
Why Work Here?
At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.
We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. As New England's Data Resource, we are a small company constantly evolving to keep up with changing landscapes in the data world.
We are proud of the community and culture that we've created at Arkatechture, and we have no intention of slowing down. We offer a competitive benefits package that includes:

• A flexible work-from-home policy
• Open-concept office in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that's coffee and popcorn!)
• Training & certificate reimbursement
• A competitive benefits package that includes medical, disability, life insurance and optional dental/vision
• 401K Retirement planning with company matching
• Generous paid time off and eleven paid holidays
• Employee recognition through milestone awards including annual PTO increases, as well as a 4 day work-week at 3 years of service!

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.
The Position
Arkatechture is seeking candidates for a BI Data Analyst position. As a BI Data Analyst you will be responsible for the ongoing support for our BI & Analytics platform, Arkalytics. This position will play a crucial role on our service desk team in resolving any incidents or problems with the Arkalytics platform in a timely manner and also assist our clients with custom requests. The ideal candidate for this position is a strong problem solver who can troubleshoot independently, but also a team player who can grow into a subject matter expert within the Service Delivery team. This is a client facing role that requires a candidate with strong communication and analytical skills with a high level of attention to detail.
How to Apply
Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Arkatechture we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Key Responsibilities

• Complete accountability of all assigned client queues to meet all SLAs
• Monitor and triage service desk tickets to ensure they are of the proper type and are assigned to the right resource in a timely manner
• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
• Ensure all service desk tickets are in the proper status at all times and clients are continuously informed of the status at all times
• Maintain an active communication with the client using the Jira Service Desk to ensure 100% client satisfaction
• Responsible for the assigned client queue(s) to ensure that the extended Arkalytics team (Engineers, Admins and SMEs) is properly prioritizing production support issues
• Monitor Tableau Refreshes for success and triage and respond to any failures proactively
• Proactively ensure that for assigned clients, all batch cycle (ETL) process run successfully and respond to any failures proactively by engaging a support engineer on the team
• Develop and test updates to SQL/View mappings at clients request
• Advise and assist clients in the development of Custom Content in their sandbox and suggest best practices
• Make database (SQL) and visualization updates to resolve issues and complete other custom service requests and projects
• Work closely with the team to identify process improvements within the service delivery team
• Engage directly with clients via the service desk to ensure their overall satisfaction and promote adoption of our platform
• Provide training sessions to clients on how to use dashboards and SQL
• Report on tickets worked on, SLAs met to Service Delivery Lead on a weekly basis for better diagnostics and remediation of future issues
• Additional responsibilities as assigned

Skills, Knowledge and Expertise
Requirements

• Bachelor's Degree in a relevant field or 3-5 years of experience in a similar role
• Expert in SQL
• Strong experience working in any one Database such as Snowflake, Databricks, SQLServer, Oracle etc
• Experience working with visualization tools such as Tableau or PowerBI
• Experience in Data Warehousing and BI projects
• Strong critical and analytical thinking and problem solving skills
• Enthusiastic, learner and driven with a positive attitude
• A strong communicator with experience interacting with clients
• A desire to completely understand the product and become a subject matter expert as it is necessary in order to properly support the platform

Preferred Experience

• Experience working on a service desk or service delivery position
• Understanding of cloud platforms such as AWS
• Tableau and Snowflake Experience
• Experience with Jira, Confluence, Bitbucket
• Experience working with financial institutions such as Credit unions, Banks