Address
Form of workIdentified shifts will vary based on business needs
Starting pay for this role is $11.35 per hour + tips
JOB SUMMARY:
The Pool Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving food & beverages; picks up empty glasses and dishes and returns them to the proper assigned area; and assists in the preparation of drink & food orders as required.
ESSENTIAL JOB FUNCTIONS :
- Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
- Take food orders, pick up food orders and delivers to guest.
- Handles money according to departmental procedure.
- Provides personalized service and uses guests’ name.
- Resolves service problems according to Service Recovery guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Actively promotes casino events and programs.
ADDITIONAL JOB DUTIES:
- Resolves service problems according to Service Recovery guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
- Actively promotes casino events and programs.
- Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Other duties as assigned.
EDUCATION and/or EXPERIENCE :
- High School Diploma or GED preferred
- Must be at least 19 years of age. Previous food and beverage service, preferably in the casino industry or up-scale setting is preferred.
QUALIFICATIONS :
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
- Must possess vast knowledge of food and beverages, both alcoholic and non-alcoholic, to include beer, wine and liquor.
- Must be able to multi-task and work successfully with little to no supervision.
- Must be able to initiate conversation in a professional, friendly and respectful manner.
- Must present a professional appearance that guests will find approachable.
- Must have basic math skills to properly charge and credit various items.
- Must know or have the ability to learn all casino and hotel services and facilities, special events and player events, and local attractions.
- Must be able to read, write and speak English.
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be physically mobile with reasonable accommodation
- Able to respond to visual and auditory cues
- Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts
- Able to work in areas containing secondhand smoke, high noise levels and bright lights
- Must be able to lift up to 20 lbs. (bus tubs with used glassware)
- Must be able to work at a fast pace and in stressful situations.
- Must be able to respond to visual and aural cues.
- Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
DISCLAIMER :
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
