We are currently hiring for the following shifts:
- 6:00 am- 2:00 pm
- 2:00 pm-10:00 pm
- 10:00pm-6:00am
Job Summary:
- Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
Supervisory Responsibilities:
- No supervisory responsibilities.
Duties/Responsibilities:
- Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
- Must be willing to work all shifts.
- Picks up empty glasses and returns them to the proper area.
- Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
- Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.
- Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
- Cleans and replaces dirty ashtrays.
- Possesses complete knowledge of all procedures related to the job.
- Ensures that all guests are treated in a prompt, professional, and courteous manner.
- Knows the menu items, specials, and prices.
- Takes orders accurately and completely.
- Knows the current wine list and has an understanding of the different wines.
- Completes all side work and other duties as assigned in a timely manner.
- Offers assistance to all guests regardless of where they are seated.
- Upholds standards by setting examples with appearance and work ethic.
- Works to ensure a clean and sanitary work area at all times.
- Handles any guest’s complaints or problems promptly and courteously.
- Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
- Keeps work area clean.
- Ensures thorough communication between shifts.
- Remains up to date on all Departmental Policies and Procedures.
- Understand that schedules are subject to change.
- Complies with all departmental rules, side work assignments, and departmental procedures.
- Performs all other duties specified or assigned.
Minimum Education and Experience Requirements:
- High School Diploma
- Computer literate
- Self-starter with an open mind, positive nature, and enthusiasm.
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
- Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
- Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.
- Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
- Must be able to work in a smoking environment.
- Must have money-handling experience and basic math skills.
- Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.
- Possesses the ability to work under pressure.
- Prior experience is helpful as well as a proven track record demonstrating sound judgment.
- Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance.
- Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip-resistant shoes.
- Reports to work on time; signs and swipes in properly.
- Possesses complete knowledge of all procedures related to the job.
- Must attend and pass Care (Controlling Alcohol Risks Effectively)
- Understands and adheres to the Cut Off Procedures
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
Physical Requirements:
- Prolonged periods of standing on feet and walking
- Must be able to lift up to 25 pounds at times.
- Ability to work flexible shifts and days of the week, including holidays.