Benefits Support Representative (Part-Time)

GSA National, an Accretive company, has an exciting career opportunity for a Benefits Support Representative (Part-Time). Benefits Support Representative is responsible for providing customer support to employees of GSA clients by handling incoming phone calls, chats, all other inquiries related to HR benefits and compliance. As the first point of contact, you are responsible for assisting employees with their benefit questions by telephone, chat, and or creating tickets for escalations to internal team members in a call center environment.

The work schedule is 3 PM to 7 PM, Monday - Friday with additional hours required based on business necessity during times of high volume, including potential Saturday and/or Sunday.

GSA National, an Accretive company, has been helping government contractors ensure compliance and streamline costs since 1991, by specializing in the design, management, and administration of employee benefit programs for government contractors. GSA National provides fringe benefits administration, consulting, compliance services to many of the industry’s leading contractors. For more information about us, please visit www.gsanational.com

What You'll Do

• Receive high volume incoming calls related to employee benefits and compliance questions.
• Listen attentively to employee needs and concerns; demonstrate empathy.
• Relays accurate and detailed information to employees related to benefits, COBRA, retirement plans, payroll, status changes, reimbursement plans and Premium Reserve Account (PRA) using internal resources and knowledge.
• Assist and complete employee benefit enrollment changes over the phone and into the enrollment platform.
• Research and resolve calls at first point of contact.
• Escalates inquiries that require more research to Benefit Coordinators, by submitting tickets.
• Recognize and alert manager of trends in calls to ensure expedient resolutions.
• Learns and maintains benefits knowledge and Service Contract Act knowledge.
• Perform other duties as assigned.

What You'll Need

• Minimum of 1-2 years of experience in Customer Service, Call Center, or Health Care environment.
• High School Diploma required.
• Associated degree preferred.
• Ability to obtain a Life and Health License within 6 months of employment.
• Basic knowledge of Excel, Outlook, Agency Management Systems, Spreadsheet software, and Word Processing software.
• Ability to work out of the Fairfax, VA office as required.
• Demonstrated ability to handle sensitive and confidential information in a secure manner. HIPPA compliant.
• Works well under pressure with the demonstrated ability to multi-task.
• Ideal position for someone who desires to start a career in benefits.
• Adaptable to fast paced environment.

Grow, with us

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 20 per week

Schedule:

• 4 hour shift
• Monday to Friday

Ability to Relocate:

• Fairfax, VA 22033: Relocate before starting work (Required)

Work Location: Hybrid remote in Fairfax, VA 22033