Benefits Assistant

Position Summary

• A Benefit Assistant works in conjunction with the Benefit Consultants to manage eligibility and deliver proactive service to the entire book of business. The Benefit Assistant interacts with insurance carriers and develops communication pieces, processes client eligibility changes and works through billing issues. This position also is responsible for the process of inputting information and changes to the company database throughout the year. Customer Service, scheduling and resolving day to day benefit issues is also a daily function of the role.

Essential Function

• Coordinates and supports the group clients in conjunction with the Consultants Scheduling, researching and communication to current clients
• Utilizes systematic, reproducible processes such as checklists, branded template documents to advance and support our service model
• Communicates thoroughly and clearly with all team members concerning client eligibility.
• Utilizes and maintains internal database to thoroughly record and document client information.
• Data input and report production through internal client management system
• Actively participates in internal meetings, contributing appropriately in a collaborative manner.
• Exhibits behavior with internal team, external vendor partners and clients that intentionally advances our culture.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty as described satisfactorily and promptly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate or Bachelor’s degree preferred
• 1 year experience in an office setting
• Minnesota Life and Health license, or ability to obtain within 6 months
• Able to connect with clients
• A natural inclination to reach out, build relationships with clients
• Excellent problem-solving skills with persistence to achieve desired result
• Good communication skills, especially verbally. Clarity and accuracy are key.
• Strong organizational skills, including daily prioritization and logical thinking
• Strong working knowledge of computer software including Microsoft Office especially Word, Excel and PowerPoint, online platforms, and database management

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Willing to complete a background check?

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Eagan, MN 55121: Relocate before starting work (Required)

Work Location: Hybrid remote in Eagan, MN 55121