Address
Form of work
SalaryInitial Posting Date:
02/13/2024Application Deadline:
02/27/2024Agency:
Department of Human ServicesSalary Range:
$3,477 - $5,232Position Type:
EmployeePosition Title:
Benefit and Eligibility Worker (Human Services Specialist 3) VECJob Description:
We want you to join our District 12 Virtual Eligibility Team!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.Would you like to be a part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today! We are seeking a Benefit & Eligibility Worker to join our District 12 Virtual Team!
This position can be fully remote. The successful candidate may be approved a remote schedule to telework from home after training is completed. Schedule is determined after training and according to the office needs and is subject to change. General schedule is 8:00 AM- 5:00 PM, weekdays. Some variances in your work schedule may occur based on the work need. Staff may be required to come into the office for ongoing trainings, meetings, and reviews.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a Human Services agency, and we are committed to integrating equity into all we do. The Equity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packagesincluding health, dental, vision and much more!
Your duties at a glance:
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers and resources that guide Oregonians out of poverty.
As a Virtual Benefit & Eligibility Worker, you will:
- Determine initial financial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants.
- Interview applicants by phone and in-person to gather information needed to assess and determine if there is a need for services and benefits.
- Assessing client family needs, referring families to other resources and programs.
- Provide thorough documentation in a narrative report summarizing new information from client and collateral sources, as well as any actions taken on a case.
- Attend Trainings and Meetings on a regular basis to ensure you always have the most up to date information.
- Other duties as assigned.
- You must be an Oregon resident.
Working conditions:
- Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- Will require sitting at a computer or telephone for prolonged periods of the workday, often workstations available to accommodate sitting and standing, but not always.
- Experience high volume of computer work, using various computer programs in a fast-paced environment.
- Priorities, Processes, and procedures may change daily and require the ability to be very flexible in application of procedures.
What you need to qualify
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
- Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.
PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.
The most qualified candidates will possess these essential skills:
- Experience working in a social/human service setting interviewing customers over the phone.
- Experience accurately using basic mathematics in a work environment.
- Experience creating and maintaining written documentation of the activities concerning individual client.
- Experience communicating decisions, rules, regulations, policies, and procedures to clients or customers.
** Bilingual skills are Encouraged, but not a requirement for this position.
**In your application materials indicate if you have Bilingual language skills.
***Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Application instructions & requirements
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
- Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee, view this application instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A valid driver’s license and acceptable driving record are required, or other acceptable means of transportation.
Helpful information
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us. Please be sure to include the job requisition number.
- For questions about the job duties or application process, please contact Michelle L Ochoa
