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Form of workJob Description
SUMMARY DESCRIPTION: The Bell Person welcomes our guests with a smile and a helping hand. The function of a Bell Person is to work closely with the Front Desk, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.
ESSENTIAL DUTIES:
• To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.
• Arrange mail, message and parcel delivery to guest rooms in a timely manner.
• Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.
• Inspect public areas and grounds for safety and security issues and report issues to MOD.
• Respond to guest requests, complaints and concerns with diplomacy and tact.
• Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.
• Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.
• Responsible for general cleanliness of the hotel; sidewalk, public spaces, hallways and rooms
• Removes trash and recycling
• Assist with deliveries
• Moving furniture as needed
• Additional duties as assigned
RESPONSIBILITIES AND AUTHORITIES:
• Assist guests with transportation needs
• Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
• Maintain a safe working environment.
• Perform other related duties as necessary.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
REQUIREMENTS:
• Enthusiastic, highly motivated and guest driven
• Excellent interpersonal and communication experience, both verbal & written
• Flexible and able to work various shifts, ability to work in high pressure situations
Education:
• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
1. High school education or GED
2. 6 months customer service
Knowledge:
• Hospitality and Customer service.
Skills:
• Must have excellent interpersonal skills and enjoy working with people.
• Enthusiastic, punctual, and dedicated to the job.
• Able to deal with a high traffic, high activity environment.
License:
• Not required
Physical:
• Must be able to stand for long periods of time.
• Must be able to move throughout the property with ease
• May also be required to climb, balance, stoop, kneel, crouch, or crawl.
• Position may also require regular lifting of up to 75 pounds.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.
Library Hotel is committed to the full inclusion of all qualified individuals. As part of this commitment, Library Hotel will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact Robert Rawlins, our General Manager team by phone at 212-204-5410 or via email at Robert@libraryhotel.com.
