Bell Captain

Position Overview

The Bell Captain is responsible for enhancing the guest’s arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest’s needs and requests.

• Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Open doors and assist guests/ visitors entering and leaving property
• Recognize all returning and VIP guests, and welcome them back
• Be aware of daily hotel activities, group and VIP arrivals
• Assist guests with their luggage and acknowledge them by name
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
• Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
• Perform additional duties and projects as assigned

Position Requirements:

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Minimum of three (3) years hospitality experience in Bellman or Guest Services required
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
• Ability to work morning and evening shifts, weekends, overnights & holidays

Education:

• High school diploma or GED equivalent preferred

Typical Physical / Mental Demands:

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Ability to lift objects weighing up to 60 pounds
• Must have good near and far vision