Behavioral Health Programs Manager

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building.

SUMMARY OF POSITION

The Behavioral Health (BH) Programs Manager is responsible for ensuring that all clients enrolled in BH Department care have effective access to individualized harm reduction services. The BH Program Manager will assist in providing guidance and administration of the daily operations of the BH team, assist the BH Director with Quality Assurance oversight, and coordinate engagement with community stakeholders.

This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:30am and 5:00pm, Monday through Friday, with some evening and weekend attendance for required events. Salary is commensurate with experience.

REPORTING RELATIONSHIP:

Reports to:Behavioral Health Director

Supervises: MOUD Care Coordinator, Behavioral Health Department Case Managers, Behavioral Health Department Outreach Navigators

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide regular relational, harm reduction supervision to supervisees.
• Ensure that all BH clients are regularly assessed to determine their needs and that Council on Accreditation (CARF) standards are met in service delivery.
• Assist in facilitation and evaluation of BH Case Manager and Outreach Navigator staff positions.
• Establish and maintain productive collaboration and strategic affiliations with providers of health and social services relevant to the needs of program clients.
• Provide education and work towards engagement of community stakeholders, including law- enforcement entities as appropriate.
• Identify gaps and barriers in available community resources and advocate for systemic changes.
• Assist in efforts to ensure all departmental reporting, productivity and quality goals are met.
• Represent the agency and program at community meetings, events, and coalitions.
• Perform other duties as needed or assigned. Duties may be subject to change.

• Coordinate and evaluate the work of the BH Team, learning to incorporate quality assurance of program objectives, reflective supervision techniques, modeling, and shadowing in the field.
• Provide support as needed through joint meetings with clients.
• Complete and conduct annual staff performance reviews.
• Assist with the creation and implementation of staff development plans.
• Coordinate staff meetings and trainings.
• Ensure staff comply with all HHHRC policies and procedures.

GENERAL RESPONSIBILITIES:

• Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
• Serve on agency committees.
• Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
• Observe and comply with rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace – and other administrative policies of HHHRC.
• Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
• Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
• Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office environment: indoors, air-conditioned.
• Occasional outdoor events/activities: may be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.
• Long hours sitting using office equipment and computers, which can cause muscle strain.
• Regular use of computers keyboards, telephone, and operating office equipment.
• Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object.
• Occasional physical activities: stooping, bending, squatting, twisting body, and lifting.
• Occasional lifting and carrying of supplies and equipment (up to 25 pounds).

REQUIRED QUALIFICATIONS:

Knowledge/Skills/Abilities:

• Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
• Excellent interpersonal, written, and verbal communication skills.
• Ability and willingness to perform to high standards.
• Non-judgmental attitude and the ability to respect the knowledge, actions, and feelings of others.
• Demonstrated ability to work productively, both independently and as part of a team.
• Commitment to meeting or exceeding the goals of the organization.
• Ability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.

Education/Experience:

• Bachelor’s degree in social work (or comparable degree), and/or equivalent work experience.
• At least two (2) years of professional and/or personal experience with homeless and criminally justice involved populations.
• At least two (2) years of work experience in human services or public health.
• Professional experience supervising employees and the ability to implement harm reduction- based supervision.
• Experience working with Hawaiʻi‘s ethnic communities.

PREFERRED QUALIFICATIONS:

• Master’s degree in social work, public health, counseling, or similar field.
• Certification or 1 year demonstrated experience in Motivational Interviewing skills and practices.

RECOMMENDED READING:

• SAMHSA Tip 35: Enhancing Motivation for Change in Substance Use Disorder Treatment
• Denning, P. , & Little, J. (2017). Over the influence: the harm reduction guide to controlling your drug and alcohol use, 2nd Ed. New York, NY: The Guilford Press.

REQUIRED WORK CARDS/CERTIFICATIONS:

• Valid Hawaii Driver’s License and clean three-year (3 year) Driver's Abstract
• COVID-19 Vaccination
• TB Clearance
• Hep B Clearance and/or Vaccination
• Must pass Center for Medicare/Medicaid Services eligibility screening.

Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.