Behavioral Health Navigator

Tri County Health Network is Hiring for a Behavioral Health Navigator

Are you a compassionate individual who cares about public health and community outreach? Do you want to help connect individuals to vital health resources in our community? We are seeking an action-oriented, results-driven professional to foster health equity and access.

WHO WE ARE:

Since 2011, TCHNetwork has remained committed to improving the quality and coordination of health and healthcare services in southwest Colorado by designing initiatives that address barriers to care. We have led the way in implementing innovative and scalable solutions that improve health equity and healthcare access for all. TCHNetwork strives to build vibrant and healthy communities where everyone has the opportunity and ability to thrive.

JOB SUMMARY:

The Behavioral Health Navigator (BHN) aims to raise awareness of available mental health resources and eliminate barriers to support and services. The BHN is responsible for increasing community and partner knowledge of Tri-County Health Network's (TCHNetwork) programs and services, building strategic relationships to identify and address barriers to good health, and conducting a variety of outreach activities. The BHN will also provide direct services to clients, including (1) Connecting community members to mental health supports and services by navigating Behavioral Health services in San Miguel County (2) Support youth voice and choice with the High-Fidelity Wrap Around (HFW) process as a Family Support Partner to improve health outcomes for high-risk children and their families, as well as adults struggling with their health. Advocate for the underserved by ensuring that the clients are empowered to have their voice and choice heard.

DUTIES AND RESPONSIBILITIES:

DUTIES AND RESPONSIBILITIES: May include the following and other duties as assigned.

• Provide High Fidelity Wraparound (HFW) Family Support, and Behavioral Health systems navigator services for youth, families, and adults:
• Establish a trusting relationship with youth, family members, and other adults.
• Provide clients and their chosen natural supports an overview of the HFW process, resources, supports, expectations, and goals.
• Assess the client's changing needs and communicate this information to all involved, including Care Coordinators, community partners, physicians, and other appropriate individuals.
• Support clients by addressing social determinants of health that impact their daily lives and linking them with resources to remove identified barriers to care.
• Provide direct client support. This may include making calls to service providers on behalf of clients, attending appointments with partner providers and clients, arranging transportation services, application assistance, documentation submission, and reminding the client of appointments, among other activities.
• Use a strengths-based approach. Partner with the client to develop and implement wraparound plans that culturally appropriately address the client’s individual needs.
• Connect clients with community resources to support their health and well-being.
• Document assessments and client/family response to care coordination interventions at the time of the encounter in the appropriate management information system.
• Educate clinic and partner organizations staff about high-fidelity wraparound care coordination services.
• Work with the Care Coordination team and Regional Health Connector to maintain accurate Behavioral Health and Social Determinants of Health (SDOH) resource lists.
• Become certified as an instructor for various Behavioral Health training (could include Mental Health First Aid, SafeTalk, NAMI Family to Family)
• Obtain credentials from the State of Colorado as an HFW Family Support Partner.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Excellent verbal and culturally competent communication skills (in person, on the phone, and through email correspondence)
• Must have an aptitude for computers and working with various software and be proficient in MS Word, MS Excel
• Willingness to work flexible hours to be responsive to your clients.
• Valid driver’s license, reliable transportation, and car insurance, with the ability to travel throughout San Miguel and Ouray Counties.
• Experience advocating on behalf of underserved communities and navigating health care and social services.
• Comfortable with “cold calling” to offer Care Navigation and connect people to community-based services over the phone and in person if needed.
• Proficient with member tracking systems.
• Experience working with field teams or working remotely to achieve identified goals.
• A former “child of the system,” someone who has personally endured the rigors of family separation, detention, foster care, homelessness, or other similar traumas and emerged intact, could also be considered to have the real-life experience that is such a critical characteristic of a successful Family Support Partner.
• Real-Life Experience – Parent of a child or children with mental illness or emotional disturbance who has survived the trauma associated with that environment and developed the insights and perspectives necessary to help other families who are struggling through the process. This experience should include interaction with the local school system, Office of Juvenile Affairs (OJA), and the Department of Human Services (DHS), the Education System, etc.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• A 4-year college degree OR 4 years of progressive related experience working with diverse populations, communities, or in a healthcare setting.
• One year of direct experience working in case management or client care navigation.
• Experience working with field teams or working remotely to achieve identified goals.

• Experience/comfort working and communicating with diverse communities from different socioeconomic backgrounds. Culturally competent and aware of race, gender, class, sexuality, ability, etc.
• Demonstrated commitment to equity and social justice and the ability to think critically about how external systems impact the community.

SKILLS AND QUALIFICATIONS:

• Knowledge or ability to learn and practice trauma-informed principles and practices.
• Knowledge of community resources.
• Ability to recognize and assess crises and intervene appropriately.
• Ability to participate in training such as Mental Health First Aid, safeTALK, Motivational Interviewing, Core Competencies for Peer Workers, Privacy Act, etc.
• Effective written and verbal communication skills.
• Must clearly understand HIPAA, confidentiality, and personal boundaries and be self-assured in various situations.
• Working knowledge of Trauma Informed Care
• Energetic with a positive and creative attitude.
• Lived experience with a Behavioral Health condition or work with the organizations and agencies in the Behavioral Health system preferred.

PREFERRED QUALIFICATIONS:

• Written and verbal fluency in both English and Spanish
• Knowledge or ability to learn and practice trauma-informed principles and practices.
• Knowledge of community resources.
• Ability to assess crises and intervene appropriately.
• Ability to give, receive and analyze information, formulate work plans, maintain confidentiality, prepare written materials, and articulate goals and action plans.
• Must have a clear understanding of HIPAA, confidentiality, and personal boundaries and be self-assured in a variety of situations.
• Ability to recognize and de-escalate crisis situations and remain calm.

PERSONAL ATTRIBUTES:

• Must possess demonstrated ability to relate to individuals of varied ethnic and cultural backgrounds, ages, and economic circumstances.
• Ability to work in a fast-paced environment, remain calm under pressure and be supportive of client needs.
• Advanced time management skills and ability to work independently.
• Strong work ethic, self-motivated, and collaborative style
• Change agent demeanor: The change agent must be a flexible thinker who can quickly adapt to a changing environment.
• Excellent critical thinking and consultative problem-solving skills
• Ability to receive and utilize constructive feedback regarding performance and presentation.

LOCATION: San Miguel County, Colorado

Ability and willingness to travel with reliable transportation. People of Color candidates are strongly encouraged to apply.

Please go to http://tchnetwork.org/jobs/ for more information. To apply, email a cover letter and resume with "BEHAVIORAL HEALTH NAVIGATOR " in the subject line. Applications without a cover letter will not be considered.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift

Application Question(s):

• Have you included a cover letter (required)?

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Telluride, CO 81435: Relocate before starting work (Required)

Work Location: Hybrid remote in Telluride, CO 81435