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Form of workJob Description
Position Summary:
Working within our flagship health center- El Nuevo San Juan Health Center, we are seeking a Behavioral Health Manager who will manage the operations of our Adult and Children's Behavioral Health Unit. The Behavioral Health Manager position requires the ability to multitask in a fast-paced
environment, oversee the department's daily operations and use clinical knowledge and judgement when engaging with patients. The BH Manager will provide clinical direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors. The BH Manager will also work closely with the El Nuevo San Juan Administration with the purpose of improving and understanding the overall operational functions of the site and continuing to improve the health and quality of life of our patients.
This role reports to our Associate Medical Director of Behavioral Health and works in close partnership with leadership from our article-31 clinic, school-based health clinics, and other mental health professionals. Coordinates with Clinical Supervisors in the department and directly manages the front-line staff (inclusive of medical receptionist function and medical assistants).
Minimum Qualifications:
- Master's Degree in Social Worker and NYS Licensed Clinical Social Worker (LCSW)
- 1-2 years of related experience in clinic-based setting.
- Team-work driven approach and exemplary communication skills.
- Ability to thrive in a fast-paced environment and the clinical prowess to address complex needs.
- Empathy, kindness, and patience.
- Bilingual English/Spanish is a plus.
Key Duties:
- Responsible for the overall Behavioral Health Department-Adult/Child Services operations including registration, patient flow, discharge, appointments, and referrals. This includes both Adult Medicine and Walk- in Clinics.
- Supervises the front office and support staff responsible for the following functions: receptionist, appointment scheduling and outreach efforts.
- Provides professional development to front desk staff to strengthen and reinforce operational skills and patient satisfaction.
- Assures appropriate departmental staffing and coverage at all times.
- Works closely with the nursing department to oversee the functioning of the Medical Assistant(s) within the department; assures daily logs, prior authorizations and documentation are completed in a timely manner.
- Performs and oversees payroll/timesheet approval functions for all Behavioral Health Associates.
- Conducts on-boarding training and new departmental orientation for all new Behavioral Health providers/associates.
- Facilitates and oversees the referral process of the new patients including the coordination of referring patients to higher level of care to Mental Health Clinics.
- Responsible for day-to-day coordination and management of the Behavioral Health Department and its associates; monitors providers' template, scheduling and assures coverage of Behavioral Health providers and student Interns.
- Collects statistical data regarding the practice volume and can offer explanations for increases or decreases in volume. Takes actions to increase volume under the supervision of the Department Head.
- Manages human resources activities of the department in regard to recruiting and selection, hiring and termination, professional development, mentoring, counseling, and performance evaluations.
- Provides individual, group and family therapy in accordance with patient's needs.
- Works closely with Behavioral Health Managers and Supervisors to ensure clinical documentation is completed by all Social Workers in a timely matter and is in accordance with internal and external requirements and regulations; participates in ongoing quality improvement efforts and peer review.
- Able to provide clinical supervision and/or clinical support in the event the Child/Adult supervisor is not available; this includes Crisis Intervention.
- Serves as a liaison and works closely with other health center departments. In addition, collaborates with all directors, managers and/or supervisors located throughout the organization, especially in School Health and the Article 31 setting to assure consistency with Behavioral Health processes and clinical documentation.
- Coordinates with the Social Service Dept. during crisis events to support the crisis response.
- Works closely with the Director(s) to create needed infrastructure that continues to promote team-based care and fosters medical integration to ensure continuity of care amongst providers.
- Executes tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the targets and goals.
- Participates in departmental meetings and ENSJ coordinator/team meetings, daily huddles, and work in collaboration with Associate VP/Senior Administrator, Administrator of ENSJ Simpson and Administrator for Southern Boulevard Pavilion.
- Organizes and/or participates in outreach activities that may include developing communications, training, and planning/promoting events.
Starting Compensation: Minimum: $100,000 annually; Maximum: $105,000 annually
As a full time associate at Urban Health Plan, you'll enjoy:
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
Work Environment Type, Location, and Schedule:
Position is onsite and stationed in the Bronx, NY. Monday - Friday 9:00am - 5:00pm schedule. Monday to Friday 8:00 am to 5:00 pm with one shift of 10:00 am to 7:00 pm. 2 Saturday 8:00am-5:00pm shifts per month with day off between M-F when working a Saturday shift.
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
